Aju Pmathew: Hi, my name is Aju Pmathew. How may I help you?
AB: I am looking to confirm what I have been reading on the Android forums about my Gen2 A100 not getting the ICS update
Aju Pmathew: I will definitely help you with this issue.
Aju Pmathew: I understand that you need latest ICS update.
AB: What has been told, and copied from other Acer reps is that the Gen2 A100 Icona tablets are not going to thet the ICS update since we are still running 3.2 and not 3.2.1 like the Gen1 tabs are
Aju Pmathew: A, this is to inform you that the update for the ICS is available and is being released in batches, we recommend you to keep the automatic update enabled through Apps > Settings > About Tablet > System Update > Check the box for “Automatically check for system updates”. This will help the tablet detect an update as soon as it’s available for your product. This update will be available for all the A100.
Aju Pmathew: You will be receiving with in a week.
Aju Pmathew: Don't worry, Adam.
AB: Why is it that it that all of the Gen1 tablets are getting them and the Gen2 is not? Why are some Acer reps telling other people different things? SOme have been told that to get the ICS update on their Gen2 tablets they will have to send them to Acer. Why is each rep giving a differet answer?
Aju Pmathew: Unfortunately, level 2 support is only available from Monday to Friday.
Aju Pmathew: You may contact us on Monday. We can directly transfer to level 2 support.
AB: So what you are saying is that you do not have an answer to the question of why other Acer reps are telling other Gen2 A100 owners different things
Aju Pmathew: Since the update has been released by Goggle. We do not have much information regarding this update.
Aju Pmathew: Please contact us on Monday.
AB: Thanks for being just as misleading and less then forthcoming as the rest of the Acer reps whose convos have been posted on the Android forums for all to see
SHOCKER no anwer to that last comment