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Factory reset noob question.
I picked up this tablet last night and right out of the box I was having problems with the touch screen being non responsive. I figured ok maybe I just need to charge it. Still non responsive. Hit the soft reset a few times. Finally was responding and got past the lock screen and was working great for a while. I put it down for a little bit and when I came back to it, non responsive again for basically the rest of the night. Soft reset it a 100 times, nothing.
I think I did a factory reset by holding the volume - and power button at the same time. It went into a service fix mode or something.
The touch screen work for about two minutes after and everything still looked like it was when I set stuff up. I thought factory reset makes it like it was from the factory, am I wrong or did I not do it right? I'm trying to wipe my personal data so I can exchange it.