1. amarie815's Avatar
    My issue is a person at work was trying to find out why my phone would not hook up to Fb or yahoo, and she said she set it back to factory settings?? I have pictures but that is it, I know nothing about phones , and I lost all my contacts. Is there a place where it stores everything or can I set it back to before she made this change?? My google account does not exist as I tried to access it and makes me start a new one. Any and all answers are greatly appreciated, and if you could provide step by step instructions please.
    02-09-2014 03:57 PM
  2. Iggymart's Avatar
    Is there an alternative email account you store your contacts? If so you can transfer what I believe is an esv (?) file from that account to your new gmail account and then sync from your device.

    Sent from my SM-N900V using Tapatalk
    02-09-2014 04:33 PM

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