1. millermansion's Avatar
    Need some help......I can see the pics fine on my phone, but cannot get them to upload from there. Just keep getting the message, "This file format can't be opened." They are jpgs, so not sure why. This happens with all the pics on this phone. We've tried to update Windows 8, upload them to Dropbox, tried in Paint.....just about everything we know to do and nothing. Can anyone help us?

    Thanks in advance!
    04-09-2014 09:18 PM
  2. Golfdriver97's Avatar
    Need some help......I can see the pics fine on my phone, but cannot get them to upload from there. Just keep getting the message, "This file format can't be opened." They are jpgs, so not sure why. This happens with all the pics on this phone. We've tried to update Windows 8, upload them to Dropbox, tried in Paint.....just about everything we know to do and nothing. Can anyone help us?

    Thanks in advance!
    Welcome to the forums. Have you tried updating device drivers for the PC?
    04-14-2014 10:29 AM

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