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  1. Thread Author  Thread Author    #1  

    Default Google Play High Risk

    After having my first Android phone for about 4 days Google won't let me buy any apps because of "High Risk" even though my credit card works in real life, and now my account is suspended requiring a utility bill and drivers license to verify it. Any suggestions? Google may have lost a customer.

    Posted via Android Central App on a Galaxy S4 Verizon
  2. #2  

    Default Re: Google Play High Risk

    this is actually normal and a pretty good security measure. its googles way of making sure any purchases made is legit. once u provide ur info, u should be up and running in under 4 business days
  3. Thread Author  Thread Author    #3  

    Default Re: Google Play High Risk

    Quote Originally Posted by shaytoon21 View Post
    this is actually normal and a pretty good security measure. its googles way of making sure any purchases made is legit. once u provide ur info, u should be up and running in under 4 business days
    The account is barely 4 days old... ive only tried to buy fruit ninja....

    Posted via Android Central App on a Galaxy S4 Verizon
  4. #4  

    Default Re: Google Play High Risk

    you just answered ur own question....any new accounts to the play store will experience this at one point. its just a 1 time verification.
  5. Thread Author  Thread Author    #5  

    Default Re: Google Play High Risk

    So it is 100% safe?

    Posted via Android Central App on a Galaxy S4 Verizon
  6. #6  

    Default Re: Google Play High Risk

    110% i was skeptical too but found out its a legit google thing. just make sure to follow the instructions they provide for a timely process.
  7. #7  
    sting7k's Avatar

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    Default Re: Google Play High Risk

    Quote Originally Posted by Prosty View Post
    After having my first Android phone for about 4 days Google won't let me buy any apps because of "High Risk" even though my credit card works in real life, and now my account is suspended requiring a utility bill and drivers license to verify it. Any suggestions? Google may have lost a customer.

    Posted via Android Central App on a Galaxy S4 Verizon
    Where are you getting messages asking for this information? Do you live in the US?
    Daspoo likes this.
  8. Thread Author  Thread Author    #8  

    Default Re: Google Play High Risk

    Quote Originally Posted by shaytoon21 View Post
    110% i was skeptical too but found out its a legit google thing. just make sure to follow the instructions they provide for a timely process.
    I did it they confirmed it and same error of high risk

    Posted via Android Central App on a Galaxy S4 Verizon
  9. #9  

    Default Re: Google Play High Risk

    what do u mean they confirmed it? did they send an email confirmation that they received ur info or a confirmation that ur good to use the play story?
    when you submit ur info, it takes them 3-5 business days to process and confirm for use.
  10. Thread Author  Thread Author    #10  

    Default Re: Google Play High Risk

    They confirmed and said I could use Google play.

    Posted via Android Central App on a Galaxy S4 Verizon
  11. #11  

    Default Re: Google Play High Risk

    something is off or not right. contact google and see if they can explain. or u can try to sign out of google completely on ur phone that way its like a "fresh" start and sign back in to see if that works. if no avail then contact google, unless ur phone carrier has a block/restriction which youll have to call them and ask which still seems doubtful lol.
  12. Thread Author  Thread Author    #12  

    Default Re: Google Play High Risk

    I was able to purchase by signing out and back in. Thanks for the help, oh and it took Google about a day to confirm the documents. They did it fast.

    Posted via Android Central App on a Galaxy S4 Verizon
  13. #13  

    Default Re: Google Play High Risk

    perfect, glad we could help.
  14. Thread Author  Thread Author    #14  

    Default Re: Google Play High Risk

    Quote Originally Posted by shaytoon21 View Post
    perfect, glad we could help.
    I tried to get Sprinkle and I got the high risk error again even though I was able to make a purchase of sonic 1

    Sent from my Verizon Galaxy SIV using Tapatalk 4
  15. #15  

    Thumbs down Re: Google Play High Risk

    This is about the most absurd way of doing business I've ever seen. I can't believe people will go along with anything. Don't you realize how rotten their service is? Obviously not. My phone is not working. It won't download aps because of this idiotic error message about "high risk" BS. I know exactly how to fix it. There's an AT&T store near me. I can take back the $400 worth of equipment I bought and forget the other $200 I was going to buy and go back to my iPhone. Simple. Google can go get Googled.
  16. #16  
    gollum18's Avatar

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    Default Re: Google Play High Risk

    That high risk error, is part of the massive security fix Google did for the play store. Prior to it, malicious coders could take an app, rip out its insides, inject devious code to it, an repackage it, all while preserving the original signature. Which let them publish the app on the play store and all, under the same name and everything.

    As you can imagine this is very dangerous, and could have happened to any app regardless. Rather than chastising it, you should praise it. Because when it shows up, that most likely means the app you are trying to download was detected and flagged as being malicious.

    Currently none of the other app stores (including amazon) have this fix. And are therefore still extremely vulnerable. I advise that you only download apps from the play store, and never get them from outside sources.

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    shaytoon21 likes this.
  17. #17  

    Default Re: Google Play High Risk

    gollum18, i believe you are mistaken. it is not the app that has been marked as high risk; it is the user.

    either the user is considered too "new" (registered a new account too recently) or perhaps needs to be verified as has been the case with previous posters.

    personally, i am now encountering this problem with my google play balance from gift cards. i suspect it is because i made several in-app purchases in very quick succession. i should hope that i do not have to provide identification for gift cards since there is no way to prove ownership of a gift card.
  18. #18  

    Default Re: Google Play High Risk

    i am having the same problem please help.
  19. #19  

    Default Re: Google Play High Risk

    Its been over a year since google has suspended my account. I had sent google everything thing they have asked for at least three different times. It disturbs me that I have sent them my personal info so many times and nothing had been done. Google is the ABSOLUTE WORSE!!! Thank goodness for AMAZON store to buy my apps...they get all my money for apps now. Google wallet can kick twigs I will be using ISIS wallet to make all purchases at my local vendors!!!

    Google needs a class action suit because of there practices!!!
  20. #20  

    Default Re: Google Play High Risk

    Google needs a class action suit because of there practices!!!
  21. #21  

    Default Re: Google Play High Risk

    I buy and use Google gift cards with my account......no high risk problems? Why give Google your credit card info just to to buy $2 apps?

    Posted via Android Central App
  22. #22  

    Default Re: Google Play High Risk

    I just got off the phone with GP support. Ok, this is the most idiotic security measure I've ever heard of. Like everyone else keeps saying, it's a safeguard for them to ensure that the person attempting the purchase is actually the owner of the account. Gotcha, and as much as I want to, I'm not going to rant and rave about how ridiculous this policy is. Essentially your account has been suspended by GP for 48 hours (I know the message says to re-attempt in 30 minutes, the GP support guy couldn't really explain this either). YOU CANNOT ATTEMPT ANY PURCHASES ON GOOGLE PLAY, WHATSOEVER, FOR 48 HOURS OR THE SUSPENSION WILL RESTART. So, unfortunately I've been attempting purchases over and over again for the last 3 days, based on the fact that that the error message says to retry in 30 minutes, so now that I have this information I have to wait 48 hours from the most recent purchase attempt before the suspension is lifted. Hopefully this clears things up.
  23. #23  

    Default Re: Google Play High Risk

    I've just brought myself a first tablet I down loaded 1 film now I can't buy anymore as its saying error-high risk how do I solve this problem????
  24. #24  

    Default Re: Google Play High Risk

    I've just brought myself a first tablet I down loaded 1 film now I can't buy anymore as its saying error-high risk how do I solve this problem????

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