01-18-2016 08:42 PM
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  1. Prosty's Avatar
    After having my first Android phone for about 4 days Google won't let me buy any apps because of "High Risk" even though my credit card works in real life, and now my account is suspended requiring a utility bill and drivers license to verify it. Any suggestions? Google may have lost a customer.

    Posted via Android Central App on a Galaxy S4 Verizon
    06-26-2013 04:25 PM
  2. shaytoon21's Avatar
    this is actually normal and a pretty good security measure. its googles way of making sure any purchases made is legit. once u provide ur info, u should be up and running in under 4 business days
    06-26-2013 04:36 PM
  3. Prosty's Avatar
    this is actually normal and a pretty good security measure. its googles way of making sure any purchases made is legit. once u provide ur info, u should be up and running in under 4 business days
    The account is barely 4 days old... ive only tried to buy fruit ninja....

    Posted via Android Central App on a Galaxy S4 Verizon
    06-26-2013 04:40 PM
  4. shaytoon21's Avatar
    you just answered ur own question....any new accounts to the play store will experience this at one point. its just a 1 time verification.
    06-26-2013 04:47 PM
  5. Prosty's Avatar
    So it is 100% safe?

    Posted via Android Central App on a Galaxy S4 Verizon
    06-26-2013 04:54 PM
  6. shaytoon21's Avatar
    110% i was skeptical too but found out its a legit google thing. just make sure to follow the instructions they provide for a timely process.
    06-26-2013 04:58 PM
  7. sting7k's Avatar
    After having my first Android phone for about 4 days Google won't let me buy any apps because of "High Risk" even though my credit card works in real life, and now my account is suspended requiring a utility bill and drivers license to verify it. Any suggestions? Google may have lost a customer.

    Posted via Android Central App on a Galaxy S4 Verizon
    Where are you getting messages asking for this information? Do you live in the US?
    Daspoo likes this.
    06-27-2013 07:38 AM
  8. Prosty's Avatar
    110% i was skeptical too but found out its a legit google thing. just make sure to follow the instructions they provide for a timely process.
    I did it they confirmed it and same error of high risk

    Posted via Android Central App on a Galaxy S4 Verizon
    06-27-2013 02:13 PM
  9. shaytoon21's Avatar
    what do u mean they confirmed it? did they send an email confirmation that they received ur info or a confirmation that ur good to use the play story?
    when you submit ur info, it takes them 3-5 business days to process and confirm for use.
    06-27-2013 03:18 PM
  10. Prosty's Avatar
    They confirmed and said I could use Google play.

    Posted via Android Central App on a Galaxy S4 Verizon
    06-27-2013 03:54 PM
  11. shaytoon21's Avatar
    something is off or not right. contact google and see if they can explain. or u can try to sign out of google completely on ur phone that way its like a "fresh" start and sign back in to see if that works. if no avail then contact google, unless ur phone carrier has a block/restriction which youll have to call them and ask which still seems doubtful lol.
    06-27-2013 04:23 PM
  12. Prosty's Avatar
    I was able to purchase by signing out and back in. Thanks for the help, oh and it took Google about a day to confirm the documents. They did it fast.

    Posted via Android Central App on a Galaxy S4 Verizon
    06-27-2013 04:35 PM
  13. shaytoon21's Avatar
    perfect, glad we could help.
    06-27-2013 05:09 PM
  14. Prosty's Avatar
    perfect, glad we could help.
    I tried to get Sprinkle and I got the high risk error again even though I was able to make a purchase of sonic 1

    Sent from my Verizon Galaxy SIV using Tapatalk 4
    06-29-2013 11:01 PM
  15. Ticked Big Time's Avatar
    This is about the most absurd way of doing business I've ever seen. I can't believe people will go along with anything. Don't you realize how rotten their service is? Obviously not. My phone is not working. It won't download aps because of this idiotic error message about "high risk" BS. I know exactly how to fix it. There's an AT&T store near me. I can take back the $400 worth of equipment I bought and forget the other $200 I was going to buy and go back to my iPhone. Simple. Google can go get Googled.
    Cole Green likes this.
    07-20-2013 07:46 AM
  16. gollum18's Avatar
    That high risk error, is part of the massive security fix Google did for the play store. Prior to it, malicious coders could take an app, rip out its insides, inject devious code to it, an repackage it, all while preserving the original signature. Which let them publish the app on the play store and all, under the same name and everything.

    As you can imagine this is very dangerous, and could have happened to any app regardless. Rather than chastising it, you should praise it. Because when it shows up, that most likely means the app you are trying to download was detected and flagged as being malicious.

    Currently none of the other app stores (including amazon) have this fix. And are therefore still extremely vulnerable. I advise that you only download apps from the play store, and never get them from outside sources.

    Sent from my SPH-L710 using Tapatalk 2
    shaytoon21 and Unicorn11B like this.
    07-20-2013 08:51 AM
  17. jeltz's Avatar
    gollum18, i believe you are mistaken. it is not the app that has been marked as high risk; it is the user.

    either the user is considered too "new" (registered a new account too recently) or perhaps needs to be verified as has been the case with previous posters.

    personally, i am now encountering this problem with my google play balance from gift cards. i suspect it is because i made several in-app purchases in very quick succession. i should hope that i do not have to provide identification for gift cards since there is no way to prove ownership of a gift card.
    07-26-2013 06:10 PM
  18. Stealth Dragon's Avatar
    i am having the same problem please help.
    10-16-2013 05:14 PM
  19. docnyc2's Avatar
    Its been over a year since google has suspended my account. I had sent google everything thing they have asked for at least three different times. It disturbs me that I have sent them my personal info so many times and nothing had been done. Google is the ABSOLUTE WORSE!!! Thank goodness for AMAZON store to buy my apps...they get all my money for apps now. Google wallet can kick twigs I will be using ISIS wallet to make all purchases at my local vendors!!!

    Google needs a class action suit because of there practices!!!
    11-01-2013 05:44 AM
  20. docnyc2's Avatar
    Google needs a class action suit because of there practices!!!
    11-01-2013 05:46 AM
  21. Hurrycanejohn's Avatar
    I buy and use Google gift cards with my account......no high risk problems? Why give Google your credit card info just to to buy $2 apps?

    Posted via Android Central App
    11-02-2013 06:54 AM
  22. n_s_h's Avatar
    I just got off the phone with GP support. Ok, this is the most idiotic security measure I've ever heard of. Like everyone else keeps saying, it's a safeguard for them to ensure that the person attempting the purchase is actually the owner of the account. Gotcha, and as much as I want to, I'm not going to rant and rave about how ridiculous this policy is. Essentially your account has been suspended by GP for 48 hours (I know the message says to re-attempt in 30 minutes, the GP support guy couldn't really explain this either). YOU CANNOT ATTEMPT ANY PURCHASES ON GOOGLE PLAY, WHATSOEVER, FOR 48 HOURS OR THE SUSPENSION WILL RESTART. So, unfortunately I've been attempting purchases over and over again for the last 3 days, based on the fact that that the error message says to retry in 30 minutes, so now that I have this information I have to wait 48 hours from the most recent purchase attempt before the suspension is lifted. Hopefully this clears things up.
    12-28-2013 12:30 PM
  23. Mick Banks's Avatar
    I've just brought myself a first tablet I down loaded 1 film now I can't buy anymore as its saying error-high risk how do I solve this problem????
    02-01-2014 04:50 AM
  24. Mick Banks's Avatar
    I've just brought myself a first tablet I down loaded 1 film now I can't buy anymore as its saying error-high risk how do I solve this problem????
    02-01-2014 04:57 AM
  25. STEVEN FULTON2812's Avatar
    I have the solution my wife has an android phone and as you all have realized google sucks for everything other then search buy the iPhone I did and no problems it's ok you can say it I'm smart lol good luck y'all
    04-26-2014 11:42 PM
35 12

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