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  1. #51  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    clear credentials ,, option is off > how can i select ???
  2. #52  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi,
    For Android Lollipop, go to
    Setting> Lock screen and security> Other security settings> Encryption
  3. #53  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi,
    For Android Lollipop, go to

    Setting> Lock screen and security> Other security settings> Encryption

    and wait until the loading done.
  4. #54  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    i hav the same problem how can I fix it?
  5. #55  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    encrypt phone or sd card?
  6. #56  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    OMG you are awesome!!! i have a LG G4 and couldn't for the life of me figure out WHY i couldnt fix it. THANK YOU!!!
  7. #57  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    It didn't work for me please help
    My device is Xolo Q800x
  8. #58  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by Maychacha View Post
    If you have VPNs set up you have to remove them.
  9. #59  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I don't know if this will help but I had the same problem on my Samsung Galaxy S6 running android 5.1.1 lollipop so I went in the settings app, tapped the search button, typed credential and then clicked "clicked clear credentials"

    That worked for me and hope it worked for you but if not then I'm sorry I couldn't help and good luck in finding a solution.

    Alfie.
  10. #60  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I had the same problem and called my provider's support number and was finally able to get it resolved. I was prompted to try a variety of actions and am not sure which finally triggered it so i'll outline everything.
    1) Go to settings>security
    2) Find "Clear Credentials" and select ok to clear credentials
    3) Go back to security setting and find "Device Administrators" and clear (disable) all checked boxes.
    4) POWER OFF PHONE! I had tried everything up to this point multiple times and it does not work!
    5) Once powered on again go into the security setting and find "Clear Credentials" and once again clear
    6) Go to "Screen Lock" and the options should be available once again

    Like I said, you might be able to skip steps but I'm not sure. This worked for me and I hope it works for you too!
    (I have a Droid Turbo)
  11. #61  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Worked for me on huawei
  12. #62  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Clear credentials is also greyed out. Is decrypting the device the only thing that will bring back the greyed out stuff?
  13. #63  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi

    I have LG G3 and after I updated to Android 6.0, knock code was grayed (disabled) - I find out, that this problem is raised by Email client - when you kick off Email client from Device Adminsitrators, you'll have knock code available again ...

    If you want to use Email client, you have to forget on knock code - on Android 6.0 and LG email client (I'M not sure if this is LG's email client or buil in) isn't chance to use email client and knock code together...

    Enjoy!
  14. #64  

    Talking Re: "Disabled by Administrator, encryption policy, or credential storage"

    Thanks. Deleting the VPN was the solution on my S5.
  15. #65  
    Rob Weir's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Hi,
    I'm running a g3 with marshmallow and recently encountered this issue.
    I've followed the recommended steps all through this thread I believe, but likely have missed something.
    I've cleared credentials, removed all checks from the admin privileges, there have never been any vpn's or device encryption. I have rebooted after clearing credentials and done it again. I was going to try and encrypt the device and then decrypt it however i get a notice saying that it is not reversible so have not tried it. any thoughts?
  16. #66  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    I am experiencing this same issue on my new LG Stylo android phone.

    From "General" to "Security" I can deactivate Phone Administrators, but there is no thing there giving me an option to "Clear Credentials". I continue to have greyed out No Security or Swipe to unlock the screen.

    Is a Factory Restore the only option? And if so, I assume any contacts and apps I have added will be lost during the Restore? Right?

    Thanks for a great conversation - I wish one of these options would work for me!
  17. #67  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Did you fix it somehow?
  18. #68  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by Peter_G24 View Post
    This worked perfectly. Many thanks!
  19. #69  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Thanks for posting. Worked great for me!
  20. #70  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by vinod240 View Post
    I am LG G2 user, if you are facing this problem. Follow below steps:

    1. Go to Settings
    2. Select Security which under "General" tab
    3. Under Credential Storage -> Clear Credentials

    then you will be able to see all the options which are under "Lock Screen".

    Hope this helps you!!!



    *** hi, I've got the LG STYLO, which I think might be in the same family as your phone. but I'm having this problem and I've done what you said plus everything else. I have activated and deactivated the device admins. I have cleared the credentials like you said, I have turned of smart lock(google) is what it says.. I've tried everything and no luck. I don't even remember doing anything.
  21. #71  
    Golfdriver97's Avatar

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    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by angela_michelle View Post
    *** hi, I've got the LG STYLO, which I think might be in the same family as your phone. but I'm having this problem and I've done what you said plus everything else. I have activated and deactivated the device admins. I have cleared the credentials like you said, I have turned of smart lock(google) is what it says.. I've tried everything and no luck. I don't even remember doing anything.
    Welcome to the forums. Have you considered backing up all your files and doing a factory reset?
  22. #72  

    Default Re: "Disabled by Administrator, encryption policy, or credential storage"

    Quote Originally Posted by vinod240 View Post
    I am LG G2 user, if you are facing this problem. Follow below steps:

    1. Go to Settings
    2. Select Security which under "General" tab
    3. Under Credential Storage -> Clear Credentials

    then you will be able to see all the options which are under "Lock Screen".

    Hope this helps you!!!


    This really helped with my wife's LG Leon as well. Thanks for this post. It was real helpful.
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