Page 1 of 4 1234 LastLast
Results 1 to 25 of 77
Like Tree10Likes
  1. Thread Author  Thread Author    #1  

    Default Galaxy S3: Frozen on Samsung Start Screen after Software Update

    Hi Guys

    Need some help asap please.

    I received the notification there was a new software update available(I assume it is the 4.3 update) so i went ahead with the update. The s3 was on charge so no problems there.
    The update started and went to 100% and then the device restarted and now it is frozen on the Samsung start up screen. I have tried a reset (power button and home button) but this did not have any affect the Start up screen remained,i tried to boot the phone is safe mode(power home and vol up buttons) and this did not have any effect either.

    I pulled out the battery to restart the phone and it still remains frozen on the samsung start up sceen.

    Can anyone advise me on what to do?i need my phone for business over the weekend and i dont have a backup phone.

    Your help is much appreciatted

    Thanks

    Shane
    Last edited by NotJustAPhone; 04-06-2014 at 11:25 AM.
  2. Thread Author  Thread Author    #2  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Ok i am now able to boot the phone in recovery mode and i have the following options:

    Apply update from adb
    Apply update from external storage
    wipe data/factory rest
    wipe cache partition
    apply update from cache

    can someone please advise?
  3. #3  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Quote Originally Posted by Shane O Connor View Post
    Ok i am now able to boot the phone in recovery mode and i have the following options:

    Apply update from adb
    Apply update from external storage
    wipe data/factory rest
    wipe cache partition
    apply update from cache

    can someone please advise?
    i think the only option here if the phone isnt booting is to Wipe Data/Factory reset :/
  4. Thread Author  Thread Author    #4  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    I did a wipe data/factory reset and when the phone boots it is still stuck on the Samsung screen
    Thanked by:
  5. #5  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    did u ever manage to sort it out as my s3 done this last night... again after/during update and iv done the reboot, wipe etc etc
  6. #6  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    mine has done this too, did either of you manage to fix it?
  7. #7  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Does anyone have an answer how to recover? Just got the same problem with mine...
  8. #8  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    facing the same issue. Took it to a Samsung service centre. Those ****tards are saying that there is a mother board issue and the whole mother board has to be changed. I mean, what sort of an update kills a mother board ?
  9. #9  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Did you find a solution to this problem? I seem to have come across the exact same issue
  10. #10  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    It seems youll need a hard reset. Few months ago I had the same problem with my S3 Mini. Check out this link:



    IT worked with mi Mini; it may work with your S3... ...at least I hope it may be useful to you...

    canamo
  11. #11  

    Question Re: S3 Frozen on Samsung Start Screen after Software Update

    Could someone post an update on what happened when they tried the suggested solution?
  12. #12  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Quote Originally Posted by Shane O Connor View Post
    Hi Guys

    Need some help asap please.

    I received the notification there was a new software update available(I assume it is the 4.3 update) so i went ahead with the update. The s3 was on charge so no problems there.
    The update started and went to 100% and then the device restarted and now it is frozen on the Samsung start up screen. I have tried a reset (power button and home button) but this did not have any affect the Start up screen remained,i tried to boot the phone is safe mode(power home and vol up buttons) and this did not have any effect either.

    I pulled out the battery to restart the phone and it still remains frozen on the samsung start up sceen.

    Can anyone advise me on what to do?i need my phone for business over the weekend and i dont have a backup phone.

    Your help is much appreciatted

    Thanks

    Shane
  13. #13  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    I'm pretty sure this is exactly my case. After downloading the 4.3 upgrade from (4.1.2) via software update in the Settings menu, when rebooting, my S3 got stuck in the booting stage, that is, the Galaxy S3 black screen. See below. After that, nothing happens. I've waited for 4hrs after the reboot but nothing happened. I tried removing the battery (and SD card & SIM card), and powered the device on, same state.

    Here's how it looks now....
    Galaxy S3: Frozen on Samsung Start Screen after Software Update-galaxy-siii-boot-640x480.jpg
  14. #14  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    i got the same problem with my phone plz help i dont have a backup for my phone i dont want to lose whats on it
  15. #15  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    I came to know that one possible reason why this weird stuff happened is that, our devices might have applications not being updated to their respective latest versions prior to installing the latest Android version, in my case, 4.3. But we are not here to back track these hundred possible reasons. We want real solution. I did not perform factory reset yet in the recovery mode as being mentioned here, it makes no difference at all. Please, someone could help us get through this mess. And thank you in advance.
  16. #16  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Finally, the solution! I made use of Samsung Kies. Here's what I did:

    1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
    2. Connect your device to computer.
    3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
    4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
    5. Launch Samsung Kies.
    6. Ignore if you see some prompts that say your device is unrecognized.
    7. Go to Tool > Firmware upgrade and Initialisation
    8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
    9. Click OK.
    10. Enter your S/N the click OK.
    11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
    12. Just wait until it's done and auto-upgrade with your device shall commence.
    13. Then whoala! Welcome your device back!

    This works for me. I have Galaxy S3.

    Hope this helps!
    Last edited by meoMonares; 02-14-2014 at 05:24 AM.
  17. #17  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    For some strange reason Kies is not recognizing my serial number. just to clarify, the S/N is the same thing as the IMEI number on the back of my phone right ?
  18. #18  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    Quote Originally Posted by meoMonares View Post
    Finally, the solution! I made use of Samsung Kies. Here's what I did:

    1. Install Samsung Kies in your computer if you don't have. (You may have to choose between Kies or Kies3. Kindly check Samsung website)
    2. Connect your device to computer.
    3. Turn on your device. As with our case, it will get stuck in the splash screen logo.
    4. Press Volume Down + Home button + Power button. Hold it for some time until the ODIN screen is displayed. (The one with green Android character and it says "Downloading... Do not turn off the target!!")
    5. Launch Samsung Kies.
    6. Ignore if you see some prompts that say your device is unrecognized.
    7. Go to Tool > Firmware upgrade and Initialisation
    8. Enter your device's model name. (Ex: GT-I9300). Be aware of the uppercase letters.
    9. Click OK.
    10. Enter your S/N the click OK.
    11. Then follow the succeeding instructions as it will now direct you to downloading your firmware.
    12. Just wait until it's done and auto-upgrade with your device shall commence.
    13. Then whoala! Welcome your device back!

    This works for me. I have Galaxy S3.

    Hope this helps!

    For some strange reason Kies is not recognizing my serial number. just to clarify, the S/N is the same thing as the IMEI number on the back of my phone right ?
  19. #19  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    how much time will it takes for the firmware emergency recovery to be installed? because mine 1% every 5 minutes. is it ok?
  20. #20  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    got the same poblem just now. please help me. asap
  21. #21  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    nothing is happening. my screen is still frozen on the samsung screen.
  22. #22  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    IT WORKS!!!!!! thanks!!! 
    meoMonares likes this.
  23. #23  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    I am trying this solution. The device is at the Green Android screen right now (Downloading, Do not turn off Target !! ) but it is not connecting with the Kies software. It just keeps saying "Connecting". Not accepting the device name (GT- 19300) at the Firmware upgrade option.
    I have upgraded the Kies software as well. Still the my S3 is not connecting with the Kies. Can somebody please help !!
  24. #24  

    Talking Re: S3 Frozen on Samsung Start Screen after Software Update

    OMG It worked!!!

    Thank you so much!

    Just so you know it's not the IMEI number it's the serial number that you have to introduce, this is on the back cover of your cellphone!

    Thank you thank you thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    meoMonares likes this.
  25. #25  

    Default Re: S3 Frozen on Samsung Start Screen after Software Update

    I have the same problem!!! just the Android screen! Is it on right way? please anyway can help?
Page 1 of 4 1234 LastLast

Similar Threads

  1. Replies: 6
    Last Post: 02-17-2014, 01:15 PM
  2. Best deals on full price phones?
    By Thegreatone3 in forum Verizon
    Replies: 8
    Last Post: 11-27-2013, 12:24 PM
  3. S4 Mini Keypad Tone & Screen Light going off
    By Lokau in forum Samsung Galaxy S4 Mini
    Replies: 2
    Last Post: 11-09-2013, 11:47 AM
  4. Replies: 1
    Last Post: 11-09-2013, 08:51 AM
  5. Hangouts update issue - send the same SMS several times
    By MEspino in forum General Help and How To
    Replies: 0
    Last Post: 11-08-2013, 04:47 PM

Posting Permissions

B