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  1. Thread Author  Thread Author    #1  

    Default IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    I first noticed this problem on Tuesday 12/30/2013. I have a Motorola Droid Bionic running Android 4.1.2 (Jelly Bean), on Verizon. The email account is hosted by GoDaddy.

    I'm using IMAP email with both the native client and K9. Neither one shows all the messages of my inbox. I'm not sure but they don't seem to even be showing the same select subset of messages, or maybe they are. On K9, I have watched messages appear in the inbox for a few seconds, and then disappear from the inbox. They don't go to trash, they're just gone. They're still on the email server, however - I can see them using the web email application. It seems like they can disappear even without a refresh happening, but they definitely can disappear upon refresh. A couple times I've been able to actually open and read them, but when I go back to the inbox they're gone. But I'm not sure whether they actually disappear apart from a refresh, so for now they only thing I can be sure of is that they disappear upon refresh.

    I don't know whether the native email has the same behavior - I've never seen an email appear there and later disappear. However, on both the native and K9 email apps, the inbox is definitely not showing all messages. I'm talking about the MOST RECENT messages, so it isn't a case of older messages dropping out because I'm only showing the most recent 100 or whatever.

    In the native client, I tried removing the account and adding it back in. No effect.

    On K9, I tried uninstalling the app, restarting the phone, reinstalling K9. No effect.

    I went to the Verizon Store yesterday, 1/1/2014, and the guy there said he'd had one woman come in the day before with a similar problem with a Yahoo email address, but Verizon hasn't yet posted anything on their internal network about it. They guy said he'd make a posting about my case, and if enough people have an issue they'll try to resolve it. He said he'd get back to me in a couple of days to let me know the status.

    I'm not finding anything like this through google searches so maybe it's a new problem, or maybe it's just the NSA screwing with me and that other woman.
  2. #2  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @sdstevep,

    I am with GoDaddy and came across your post.

    Have you continued to have this issue? I am wondering if it might be an issue with the device, your situation is the first that I am hearing of this behavior.

    If you are still having this issue please feel free to send me a private message with your email address and I will be happy to look into this further for you.
  3. #3  
    Geekette#CB's Avatar

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    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    I am having the same problem with my godaddy email and imap. Is there a solution? I see the email get polled and come in the notification bar. Then when I open either the native app or K9, it does not show up. Polled emails come in hours after they are sent and only one at a time. When I check my webmail godaddy client, there are several emails still on the server not showing in the inboxes.
  4. #4  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @Geekette#CB,

    I am with GoDaddy and came across your post.

    That's very odd. Would you mind sending me a private message with the email settings you are using as well as the device and OS version you have? Additionally if you can include the your email address that will help me further in my review.
  5. #5  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Ken at GoDaddy - I too am having the same problem on my Droid Maxx running KitKat 4.4. I've been using K9 for months with no problem and this just started in teh past week or so. Any help would be appreciated. Pat
  6. #6  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @Pat Buckley,

    Thank you for your reply.

    Can you follow up with me via private message with the email address and the email settings you are using? This will help me further in my review of your email issues.

    Thanks
  7. #7  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Quote Originally Posted by Ken_GoDaddy View Post
    @sdstevep,

    I am with GoDaddy and came across your post.

    Have you continued to have this issue? I am wondering if it might be an issue with the device, your situation is the first that I am hearing of this behavior.

    If you are still having this issue please feel free to send me a private message with your email address and I will be happy to look into this further for you.
  8. #8  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    I am having the same exact problem. Can the GoDaddy guy put out a public answer to the question?
  9. #9  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @mgwilkerson,

    Thanks for your response. There can be a myriad of factors for why you could be experiencing this issue. (Device, OS version, app version etc.)

    Can you follow up with me with the exact device, OS version and application you are using via a private message? Once received I'll look into your issue further and follow up with you.
  10. #10  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Same issue...this has been happening for a few months now. GoDaddy email in IMAP, using K-9...seems issue is with K-9. Email notification comes in...sometimes I can get the message right away in K-9...if I wait the message will be gone....and come back in 2+ hours. I can even catch it and reply ...then it is gone for two+ hours....and then come back as read.
    I have tried many things in K-9 but still can't get this resolved.

    If anyone has an answer...please post.
  11. #11  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @TomHexor,

    I am with GoDaddy and came across your post.

    It does sound like the issue may be due to K9. Have you tried the stock email application? If so does the same behavior happen in webmail? When messages disappear, can you log into webmail to see if they are still present in the inbox? If so, that may rule out the email server as being the culprit.

    Feel free to follow up with me with more information regarding your device, Android version and email account and I'll be happy to look into this further for you.
  12. #12  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Same issue...this has been happening for a month now. GoDaddy email with IMAP, tried stock email app, K9, AquaMail, Cloud Magic, all the same result. Email notification comes in...same as other posters. If I refresh the email app, the messages go away. Seems to sync up messages over a month or two old that are still in inbox, but not any messages that are newer. All other folders sync fine (Outbox, sent, trash, etc). Android 4.3 running on Samsung Note 2. Messages are still in the GD webmail inbox. Called support at GD and he assured me it was the email client on my phone.
    Hope this helps.
  13. #13  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    @Andnote,

    Thanks for your reply. Do you use your email via a email client on your computer as well? If so do you experience the same behavior.

    Do you mind following up with me directly via private message with additional information about your email account? I'll be happy to look into this further for you.
  14. #14  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Hi there. Still got the disappearing new email issue? I turned off 'notification checks for unread messages' or whatever its called in account settings>notifications. Seems to have worked for me!

    Sent from my GT-I8190N using Tapatalk
  15. #15  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    AquaMail developer here.

    In the "missing messages" scenario, GoDaddy's IMAP servers returns data that's inconsistent over time and inconsistent with itself.

    I have proof of this from debug logs collected by my users.

    This has been going on for years, affecting pretty much any mail app, but especially mobile apps which, by design, sync a limited number of recent messages (as opposed to the entire mailbox, like desktop mail apps can afford to). The usual response from support, as far as I know, is "it's your mail app".

    Bull****.

    @Andnote above mentions four different mail apps, unrelated to each other. What do they all have in common? One thing: he used them with the same mail account, and that account is at GoDaddy.

    Here is one specific example, short and easy to follow:

    https://plus.google.com/+KostyaVasil...ts/XyrxcUMVsvu

    @Ken_GoDaddy: I'd like to see you try to explain it in terms of "exact device, OS version".

    I have another log (longer and more elaborate) in front of me that shows the "missing messages" scenario.

    In this log, the server returns wrong (smaller) value for how many messages exist in a folder (Inbox).

    Mobile mail apps, including mine, often "count back" from a folder's number of messages, in order to sync X most recent messages (as I already mentioned above).

    When the EXISTS value returned by the server is lower than the actual value, it means that so many recent messages will not be considered / seen by the mail app.

    And that's exactly what the "symptoms" are.
  16. #16  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    I just recently started having this same issue. This is not good. I too believe this is a IMAP Godaddy issue. I rely on this for business. When will Godaddy fix this Ken? I operate a Galaxy S4 and everything updated. The notifications pop up with new email, I go to the inbox and they flash on and then disappear. Yet when I log into Godaddy Webmail, they are in my inbox. It isn't the phone. I've deleted K9 and reinstalled. No change.
  17. #17  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Quote Originally Posted by Edward Cushing View Post
    I just recently started having this same issue. This is not good. I too believe this is a IMAP Godaddy issue. I rely on this for business. When will Godaddy fix this Ken? I operate a Galaxy S4 and everything updated. The notifications pop up with new email, I go to the inbox and they flash on and then disappear. Yet when I log into Godaddy Webmail, they are in my inbox. It isn't the phone. I've deleted K9 and reinstalled. No change.
    DITTO...I need this fixed. I have a copy of my godaddy work email sent to my gmail account to get new godaddy work email. then, when I reply to clients it comes from my personal gmail account!! Makes me look unprofessional..

    Oh yeah...forget using stock email. it updates go daddy when it feels like it...around 4 to 5 hours later. Of course this is only with go daddy email.
  18. #18  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    well...???
  19. #19  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    All,

    Thanks for your posts about the IMAP issues you are experiencing.

    I am reviewing these items with our email teams.

    I am happy to hear that it is not actually removing the emails from the server. I am not stating there is not an issue, but because your emails are, still in the inbox. It may be more of an issue with how the application is talking to our email server.

    Once I have more information I will follow up.
  20. #20  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Do you need any info from us?
  21. #21  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Ken_GoDaddy --

    "may be more of an issue with how the application is talking to our email server"

    I posted a very specific example of your IMAP server returning data that's inconsistent with itself (!), and was hoping you would comment on it, in a similarly specific manner.

    Disappointed that you haven't done that.

    Would have been a great way for you to point out what's wrong in "how the application is talking to our email server" -- *if* in fact you could put forward some sort of basis for those claims.

    Then we could have a proper technical discussion about it. Oh well.

    I also would like to reiterate that in several years, I have not received a single support email for this scenario for any other email service, except GoDaddy.
  22. #22  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    I give up... no one on godaddy side will take responsibility. Of course its Verizon that's the cause of this!!!! I never had a problem 4 months ago..with my phone but now I do. I even reset my phone, still the same..if its a compatibility issue with the new jellybean then let us know.. I have had problems with godaddy mail freezing on my laptop and still do.. Two different laptops too.
    My suggestion to any new business owners looking for domain names with email service..DONT USE GODADDY..you will regret it!.
  23. #23  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Thank you for your replies and patience with my response. I know how frustrating email problems can be.

    We have attempted to duplicate the issues described here with various Android devices and mail clients. We simply can’t duplicate the issues. If we knew the cause of the problem we would fix it and I want to reassure you that we're not giving up with trying to help.

    To move forward, I need more detailed information on an individual basis. If you are experiencing the issue, can you please send me a private message with additional details about your email account? Specifically, the email address in question, Device, mail client you are using, and current Android version on your device. Again, thank you for your patience and for working with me.
  24. #24  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Ken,

    I assume that the device has an event or error log. If you can explain how to open that log we can send you a copy, this should help in identifying the problem or help duplicate the problem. Or if someone else can explain how to get a copy of the log it would be helpful.

    Thank you
  25. #25  

    Default Re: IMAP email on K9 and native app not showing complete inbox, messages come in and disappear

    Here is one -- I already linked it above.

    Copying here.

    -----------

    A GoDaddy IMAP session.

    1-

    kman127 SELECT "Drafts"
    * 5 EXISTS
    kman127 OK [READ-WRITE] SELECT completed.

    ^^ Server says there are five messages total

    2 -

    kman128 UID SEARCH UNSEEN UNDELETED
    * SEARCH 1767
    kman128 OK SEARCH done.

    ^^ My code asking the server for the list of unread messages. The server saying "there is one, and its Unique ID is 1767".

    3 -

    kman129 FETCH 1:5 (UID FLAGS)
    * 1 FETCH (UID 1662 FLAGS (\Seen \Draft \Recent))
    * 2 FETCH (UID 1671 FLAGS (\Seen \Draft \Recent))
    * 3 FETCH (UID 1676 FLAGS (\Seen \Draft \Recent))
    * 4 FETCH (UID 1698 FLAGS (\Seen \Draft \Recent))
    * 5 FETCH (UID 1760 FLAGS (\Seen \Recent))
    kman129 OK FETCH completed.

    ^^ My code asking the server for the list of message IDs and flags, based on the number of messages that the server reported in this folder.

    Two things wrong:

    - There are no unread messages (they are all \Seen, which is "read")

    - There is no message with UID = 1767

    - And yet, above, the server claimed there was one unread message and its UID is 1767.

    ------

    Since I'm not a GoDaddy client -- just a lowly mail app developer -- I won't share the details about the account without the user's permission.

    ------

    I believe (and have proof of) that the EXISTS value returned by GoDaddy's IMAP server from the SELECT command is often wrong, and does not represent the actual number of messages in a folder.

    This is a basic IMAP command, used by every single mail app, on every single operating system and hardware platform, to "look inside" a folder.
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