1. David Van Melkebeke's Avatar
    Hi, my name is David, I live in Belgium and today I bought my first smartphone: Motorola moto G8.
    First thing I did is connected the phone to the charger and next I turned on the power.
    Next I got a notice about an available Android update, which I accepted. Downloading the update went smooth (via WiFi). But then my phone asked to reboot to install updates. Now I'm seeing the same screen 'cycle' for three hours. I see the Android guy with some blue geometrical shapes in his belly. Under that guy there's a status bar and the text 'installing update'.
    The status bar moves to a certain point, seems to freeze and then jumps towards the end. Next the screen goes black for a second and then the same cycle repeats itself.
    Someone got any advice? (the battery says the user may not remove it)
    02-20-2014 03:05 PM
  2. zedorda's Avatar
    Return it to where you bought it.
    02-20-2014 03:20 PM
  3. David Van Melkebeke's Avatar
    It is fixed (I hope). I disconnected the charger and hold the power button for a few secs. The phone restarted and the update went smooth. Don't know if the problems was the charger or the reboot fixed the problem. Anyway thx zedorda for the reply
    02-20-2014 04:45 PM
  4. mkmuneer242's Avatar
    I am facing the same problem now... Its been now 2 hours. What should I do ..? If I follow your resolutions steps will it erase all my data's in it. I have too many contacts, photos and documents inside...
    06-18-2016 05:27 AM
  5. mkmuneer242's Avatar
    It is fixed.. I followed your steps and it worked...thanks.
    Even my data's contacts installed applications everything remains safe...
    06-18-2016 05:47 AM

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