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  1. Thread Author  Thread Author    #1  

    Default Why does my Nexus say No account is currently storing backup data?

    And it's grayed out so I can't add an account.

    The phone is signed into my Google account. At least I think it is - it's rather confusing how many different things the phone can be signed into.

    (In retrospect, I think this is more of a KitKat question than Nexus question, sorry for cross posting)
  2. #2  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Did you input your gmail address when you set it up?
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  3. Thread Author  Thread Author    #3  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Well, I'm getting mail from gmail using the stock gmail app, so yes, the phone knows my gmail account.

    I also seemed to be signed in to Google Now, Google+, Google Hangouts, etc. so I don't understand why it isn't signed into an account for backup.
  4. #4  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    That is not what I asked you though. During setup did you specifically enter your gmail address when it asked? It would have been followed by asking you if you wanted to download all your apps to the device.
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  5. Thread Author  Thread Author    #5  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    I don't remember (so maybe not), and this is my first Android device, so I didn't have any existing apps to download
  6. #6  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Then I would say do a factory reset and start all over.
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  7. Thread Author  Thread Author    #7  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    You're kidding right? It must be eaier than that
  8. #8  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Check Settings.... Accounts.... Google... See if everything is signed in and syncing


    Sent from my Nexus 4 using AC Forums mobile app
  9. #9  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Quote Originally Posted by train_depot View Post
    You're kidding right? It must be eaier than that
    You said you do not have any existing apps to worry about. There is nothing difficult about a reset. I missed the sign in the first day I got the device and did a reset the next day. It was painless.
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  10. Thread Author  Thread Author    #10  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Quote Originally Posted by patruns View Post
    You said you do not have any existing apps to worry about. There is nothing difficult about a reset. I missed the sign in the first day I got the device and did a reset the next day. It was painless.
    I didn't then, now I have tons of apps installed.

    But I still don't understand what KitKat is trying to tell me by graying out that option ("Backup Account") when the option above it ("Back up my data") is not grayed out and checked. And that says "Back up app data, Wi-Fi passwprds, and other settings to Google servers". So what is the other "Backup account" actually supposed to back up? Is it something different or does it means my backups are going into a black hole?
  11. #11  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    "Backup account" indicates the account you want backed up. "Back up my data" is all of the app data, passwords and settings on the phone. While "Backup my account" may be greyed out to you, is there an account listed? If not, any backups are useless and I strongly suggest that you do a factory reset. If anything was backed up at all you will have an opportunity to restore it later. If not, then it really doesn't matter anyway.

    In settings/accounts.............. what is listed?
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  12. Thread Author  Thread Author    #12  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Quote Originally Posted by patruns View Post

    In settings/accounts............. what is listed?
    Corporate
    Google
    IMAP
    Skype

    If I click the Google account, I see my Google account which says it successfully synced recently
    If I click that, I see all the things it is syncing (App data, calendar, Chrome, etc.)
  13. #13  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    I really think your only option is a factory reset. I do not see any other way.

    Last thought: Go into settings/apps/all/google account manager and clear cache and data.

    Then: settings/apps/all/google backup transport and do the same.

    Then: Google One time Init and cache.

    These are just educated guesses. If it were my phone i would just reset it.
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  14. Thread Author  Thread Author    #14  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Quote Originally Posted by patruns View Post
    I really think your only option is a factory reset. I do not see any other way.
    .
    Your last post gave me an idea, just try rebooting - that fixed it (Doh! ).

    Not sure why it fixed it, I have rebooted several times since setting up the phone. But whatever, it should be happy now. Maybe this is the first manual reboot after the auto reboot after it updated to 4.4.2. which would make this a, errm, bug.
  15. #15  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Glad things worked out for you. I turn my phone off every night so I sometimes just don't think of suggesting a reboot.
    Pat
    Nook Color - CM10.1 ( Jelly Bean 4.2.2) on eMMC
    Google Galaxy Nexus - stock Jelly Bean 4.3
    Galaxy Nexus 10 - stock KitKat 4.4.2
    Galaxy Nexus 7 (2nd Generation) - stock KitKat 4.4.2
    Chromecast
    Nexus 5 - stock KitKat 4.4.2
  16. #16  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    Quote Originally Posted by patruns View Post
    I really think your only option is a factory reset. I do not see any other way.

    Last thought: Go into settings/apps/all/google account manager and clear cache and data.

    Then: settings/apps/all/google backup transport and do the same.

    Then: Google One time Init and cache.

    These are just educated guesses. If it were my phone i would just reset it.
    I have same problem also, thank you so much for your help, I'm quite sure that I skipped the first step when I have to submit my backup account, now the problem solved
  17. #17  

    Default Re: Why does my Nexus say No account is currently storing backup data?

    I had a nexus 4 for months, now i need to give it back and i was searching for a backup solution.

    The set backup option was greyed out.

    The last months i had several reboots because of a strange error (something blocked the screen from turning on, i couldnt receive calls, but the notifications led was working) so i had a lot of resets BUT not a single manual reboot.

    I rebooted the phone and now, the backup account is set!

    Thanks for the suggestion!

    Posted via Android Central App
  18. #18  
    engines's Avatar

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    Default Re: Why does my Nexus say No account is currently storing backup data?I

    Had the same problem. This fixed it

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