1. elementguy13's Avatar
    Hello everybody.. I just purchased a Moto X and when I first turned on the phone it prompted me to download the new 4.4 kitkat so I did. Then it asked me again later and I did it again thinking maybe I didn't do it but for sure this time I did.. and in the settings it says kitkat for my firmware. Now it keeps asking me! And all i can press is remind me later or update but I've already updated it twice and it is definitely running kitkat! Has anybody heard of this? Thank you!!
    03-16-2014 09:54 AM
  2. dancing-bass's Avatar
    You may have updated to 4.4.0, but 4.4.2 is available, which would be a separate update.

    Please post your build number (go to settings>about phone) and your carrier.
    03-16-2014 10:37 AM
  3. elementguy13's Avatar
    Hi, thanks for the speedy reply. I am on Verizon and it says version 4.4.2 and still asking me to update. Thanks
    03-16-2014 11:49 AM
  4. dancing-bass's Avatar
    Back up your data, wipe, and do a factory reset. Your update might have gone screwy when it installed itself. If that doesn't work, exchange it for a new device

    Sent from my Galaxy Nexus using AC Forums mobile app
    03-16-2014 12:53 PM

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