Wy isn't my Note 4 upgrading to Lollipop?

A

AC Question

my note 4 is not upgrading to lollypop need advice

have tried factory reset it does not work whenever i try to update software it shows looking for updates then a message pops up that the operating system on my device has been modified in an unauthorized way try downloading software updates using samsung kies on your pc or visit a customer service centre .
i ve tried using samsung kies but it doesnt show my model which is sm-n910f. Is there anyway to fix this problem?
 

Ian Morgan2

Well-known member
May 27, 2015
254
0
0
Visit site
Re: my note 4 is not upgrading to lollypop need advice

Best Match I could find for a manual related to your info....found at Samsung Support site......is for :-
Manuals
Mobile Phone Galaxy Note 4 (SM-N910FZWEBTU) User Manual
Is the model info you're entering case sensitive perhaps ?
If you can't get any further with Kies.....a visit to the Service Centre seems to be your only alternative.
 

anon8380037

Well-known member
Dec 25, 2013
5,171
0
0
Visit site
Re: my note 4 is not upgrading to lollypop need advice

Try searching for your location here:

http://www.sammobile.com/firmwares/database/SM-N910F/

if it's listed and had the update (most had) it should be available Over The Air in Settings but may take a few weeks to rwach every device.

If you bought it second hand, consider it may have been rooted. What does Status in About Device say.

I can't personally guide you further on this, but please register and reply here if this is the case.