Screenshots blank or screened when shared

Jet Ocumen

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Aug 2, 2015
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Hi hope someone can help. I have samsung Note 4 running on Lollipop. Since the upgrade, I can take screenshots properly and they show up without a problem when opened in the gallery (although thumbnails are black, we you open them they are just fine). But whenever I try to share them through Viber or other apps they end up blank, black or screened. How do I share screenshots? Are there settings that I need to change?

I have attached a sample screen shot for your reference.

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