Still stuck on 4.4.2 KitKat, haven't had the Lollipop update yet

[Atiom]

Been stuck on 4.4.2 KitKat although we've reached Marsh mellow; wanted Lollipop update since release and it's annoyed me ever since. Any help?

Bought this phone from Amazon back in 2014 from Samsung, though the phone claims to have the firmware in Lebanon

http://i.imgur.com/U4Ko8jK.png
http://i.imgur.com/vh4BJxu.png

I've looked at the releases and firmware releases, though apparently 4.4.2 is the highest lebanon reached. Please help, as I have reached the end of my tether and will most likely buy a new phone if I can't get this to work.

 

[H3aTeRzz]

Hi

What kind of phone do you have? Can't see the images you posted. You can check Sammobile.com and see if your software is listed there.