02-09-2013 06:32 PM
34 12
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  1. cpandafeng's Avatar
    Hi All,

    I love using google play music (It has become my primary way of organizing music after I jumped ship from windows media player) and everything about it (from the 5 star rating options to the way it syncs my playlists and data) has been stellar in my experience with it till a few days ago. Many times I've uploaded songs that weren't tagged properly, so they would always show up in my library with no or incorrect album art and metadata. Now that's been ok since I've been able to change the Album art and metadata manually up to this point. Now, every time I try and replace album art, it fails to upload my selected album art from my desktop. Anyone else experiencing this problem and/or have a fix for it? I'm kind of a neat freak when it comes to having my music tagged properly with correct album art. Thanks for reading and hope the community can give me a helping hand on this one.
    01-19-2013 04:53 AM
  2. androider69's Avatar
    Wow, your question is a carbon copy of the exact thing I wanted to ask!!!

    I am having the exact same problem. I used to be able to change the album art manually and now I can't. Clicking to change the image in the edit option does nothing at all.

    Hopefully this is just a bug that Google will fix shortly...unless someone knows a work around in the meantime
    01-19-2013 08:36 AM
  3. cpandafeng's Avatar
    Bump? Anyone know if google has acknowledged the problem or if its isolated to a select few users?
    01-20-2013 10:17 PM
  4. whymista's Avatar
    I had a huge problem with loading songs and NONE of them getting done correctly. I loaded hundreds of songs and would end up with a giant "unknown" album that wouldn't play any songs.

    Suddenly starting last night its worked like a charm re-uploading the same music on the same computer so idk.
    01-20-2013 10:37 PM
  5. Gazzeroony's Avatar
    Exactly the same issue for me, too. Can't delete the art already linked and cannot upload a new image either.
    01-21-2013 08:55 AM
  6. gManTwo's Avatar
    I called Google about it on Saturday (19th) and they acknowledged the problem.The tech said they are working on it but had no firm resolution date other then it being fixed in the next few days. Today is Monday and it's still broken.
    cpandafeng likes this.
    01-21-2013 11:04 AM
  7. Feakster's Avatar
    Hi,

    I'm having exactly the same issues. All was fine until a few days ago. Now it's not possible to alter the album artwork.
    01-22-2013 03:31 AM
  8. Gazzeroony's Avatar
    Well, if Google has acknowledged the problem and is working on the fix, we just need to be patient. My concern was that it was specific to my setup and therefore less likely to be resolved.
    01-22-2013 04:49 AM
  9. cprosie's Avatar
    status unchanged. i called on this 3 times in the last week. they are "working on it".

    - - - Updated - - -

    status unchanged. i called on this 3 times in the last week. they are "working on it".
    01-22-2013 01:41 PM
  10. Clermont Freecycler's Avatar
    I noticed a few people said they have called google on this issue. Who exactly do you call and what number ?
    01-22-2013 01:53 PM
  11. primetime34's Avatar
    Same thing...still isn't working
    01-22-2013 08:22 PM
  12. whymista's Avatar
    I was having really bad playback issues earlier today from this morning all the way until around 1730
    01-22-2013 11:08 PM
  13. Sausageinabun's Avatar
    Any room in that boat chaps, move over.

    Yes I am "enjoying" the same problem.

    Here we are Wednesday morning and still no fix in site, nor indeed any word from them with regards to a time scale.
    01-23-2013 04:34 AM
  14. Dronak's Avatar
    Funny, I just came across the same problem of not being able to change the album art after uploading a few albums and finding out that some ended up with the wrong cover picture. I can't edit the picture for some reason. If this should work and Google's aware of it though, hopefully they'll have a fix out for it soon. I guess I'll just have to deal with the incorrect cover art for a while until Google does fix it. Nice to know I'm not alone with this issue (sometimes it's hard to tell), so I'm glad I found this thread.
    01-23-2013 06:52 AM
  15. Eric Mazariegos's Avatar
    crap i have this problem too!!! Ugh I hate the stock Google album art...
    01-24-2013 01:01 AM
  16. Sausageinabun's Avatar
    My last upload doesn't even have the stock Google art, just that awful grey square.

    I've stopped uploading until this has been fixed.

    But given that it is getting on for a week now, I'll not hold my breath for a fix any time soon.
    01-24-2013 02:42 AM
  17. cprosie's Avatar
    It's seems like its getting worse, not better. Now my art that was there is randomly changing. What is going on?

    Does anyone have a realistic time frame for a fix?
    01-24-2013 09:25 AM
  18. Sausageinabun's Avatar
    Cprosie, have you called them again for a heads up?
    01-25-2013 06:03 AM
  19. cprosie's Avatar
    Yes. They said they are continuing to work on it and hope to have a fix sometime next week.

    I certainly hope so!
    01-25-2013 10:28 AM
  20. Sonic Alpha's Avatar
    Glad I'm not alone with this problem, it's been driving me insane all week, lol.
    01-25-2013 07:25 PM
  21. whymista's Avatar
    Its been working fine for me recently as in last night and all of today. But earlier this week it wouldn't stream, kept cutting out etc. However I have noticed its been stuttering a lot more recently.
    01-25-2013 07:49 PM
  22. Sausageinabun's Avatar
    Cprosie, thank for the info.

    I have had no problems whatsoever with playing the music I have already uploaded, 854 Albums, 11,646 Songs so far, however the album art problem still persists.

    I simply can not believe that a company the size and with the resources at their fingertips that Google have, that this is not at the very tip of the tree as far as problems are concerned.

    This should have been fixed as a matter of urgency, very swiftly indeed.

    This is not a good advertisement for a service that has only very recently launched on my side of the pond.
    Sonic Alpha likes this.
    01-28-2013 02:31 AM
  23. Dronak's Avatar
    Yes. They said they are continuing to work on it and hope to have a fix sometime next week.

    I certainly hope so!
    Well, "next week" is here and more than half over, but I still can't seem to change album art. This isn't a massive problem, like being unable to upload or play music, but it is annoying when I can't fix incorrect album art. By the first post here, the problem has existed for close to 2 weeks now. I hope Google fixes it soon.
    01-31-2013 12:28 PM
  24. Sausageinabun's Avatar
    Well it still hasn't been fixed this morning.

    I can't help but feel that it isn't a simple software fix, but something much more fundamental.

    I thought I'd finally found my cloud solution, but the Google experience has fallen somewhat flat in the face of this small but very significant problem.

    I still have over 300 albums to upload, and have had to stop until this has been sorted.
    02-01-2013 02:01 AM
  25. whymista's Avatar
    While it is annoying I don't see why people would stop uploading music because of album art. Thats rather asinine as its a free service and other than that one issue its pretty smooth.
    02-01-2013 12:44 PM
34 12

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