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  1. Thread Author  Thread Author    #1  
    Eric Bonney's Avatar

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    Default Can't get AA to work with new Sonata

    So I just bought a new 2015 Sonata and it appears to have AA but I can't seem to get connected. I have downloaded the app and I have also ensured that the Android Auto has been turned on in the car settings.

    When I plug the USB cable I to the car and then into my Nexus 6, nothing comes up. I have looked into the menus and my Android Auto menu seems to be greyed out.

    Anyone have ideas on how to get things up and running?

    Thanks,
    Eric

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  2. #2  
    mikereidis's Avatar

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    Default Re: Can't get AA to work with new Sonata

    On many (all ?) devices it appears USB debugging has to be enabled on the phone.

    Go to System Settings-> About and tap on Build Number 7 times.

    When it says developer mode is enabled go to System Settings-> Developer Options and enable USB debugging.

    Strange but still true it seems.
  3. Thread Author  Thread Author    #3  
    Eric Bonney's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Great I never thought about doing that to be honest. I will have to give it a try later today.

    Thanks!

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  4. #4  
    ssbechtold3's Avatar

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    Default Re: Can't get AA to work with new Sonata

    I had the same issue. In the Sonata you need to go to Setup -> Connectivity -> Enable Android Auto

    It will stop being grayed out then.
  5. Thread Author  Thread Author    #5  
    Eric Bonney's Avatar

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    Default Re: Can't get AA to work with new Sonata

    So it was the USB debugging issue for me. Once I turned that on all was fine. I don't get this at all. I mean I am a tech person, do development work on Android and I still couldn't get this in my own. Fortunately for me I know where to go look for help, but most will not. I am surprised that this "bug" has made it to production like this.

    I haven't had the chance to turn it off now and see if it still works but I will give it a go later tonight.

    Thanks for the help I really needed it!

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  6. #6  
    ssbechtold3's Avatar

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    Default Re: Can't get AA to work with new Sonata

    I'll have to give it a try. I have issues where the USB randomly disconnects and reconnects in the middle of a car ride. Maybe making that change will solve that problem.
  7. #7  
    mikereidis's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by Eric Bonney View Post
    So it was the USB debugging issue for me. Once I turned that on all was fine. I don't get this at all.
    Exactly, it's a silly problem that no end user will figure out by themself, and that is not documented anywhere on Google sites. I'm guessing Android Auto installations are still pretty rare.

    Devs don't notice because they almost always have debugging functions enabled.

    A month ago Google accidentally released a "dogfood" release and people had weird phone numbers and emails all over the screen. Amateur hour stuff.

    Yes, it seems that after the first successful connect or two, USB debugging can be turned back off. Works on my Nexus 7's.
  8. #8  
    mikereidis's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by ssbechtold3 View Post
    I'll have to give it a try. I have issues where the USB randomly disconnects and reconnects in the middle of a car ride. Maybe making that change will solve that problem.
    I think a LOT of USB problems are due to flakey cables and bad connections. Add movement in a car and connections can break.
  9. #9  
    Rick Trotter's Avatar

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    Default Re: Can't get AA to work with new Sonata

    I have a 2015 Sonata...it has Android auto... we have new LG G4 phones 5.1 android os.... the dealer used his s6....connected right away...the mgr at Verizon connected his s6 right away.... I had to purchase new cables 2.1 amp usb for the phones....then after enabling usb debugging...and selecting stay awake....MY phone connected and I used it a few times Andriod auto.....

    My wife's phone also an LG G4 will not connect....same settings everything....it flips a message USB Installer..... will not connect.....power phone down...restart....nothing ....

    Last night MY phone that connected every time would not connect ...flips a message repeatedly USB Installer..... I called Verizon...no answers.... they said call Google.....as they own andriod....google said call Verizon.....lol..... no one knows what to do...or is familiar with android auto

    anyone have any suggestions???
  10. #10  
    mikereidis's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by Rick Trotter View Post
    I have a 2015 Sonata...it has Android auto... we have new LG G4 phones 5.1 android os.... the dealer used his s6....connected right away...the mgr at Verizon connected his s6 right away.... I had to purchase new cables 2.1 amp usb for the phones....then after enabling usb debugging...and selecting stay awake....MY phone connected and I used it a few times Andriod auto.....

    My wife's phone also an LG G4 will not connect....same settings everything....it flips a message USB Installer..... will not connect.....power phone down...restart....nothing ....

    Last night MY phone that connected every time would not connect ...flips a message repeatedly USB Installer..... I called Verizon...no answers.... they said call Google.....as they own andriod....google said call Verizon.....lol..... no one knows what to do...or is familiar with android auto

    anyone have any suggestions???
    Have you installed any USB specific apps that might be popping up and interfering with USB ?

    "USB Installer" is not part of any generic Android USB message I am aware of and may be a clue.
  11. #11  
    Dr Claw's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by Rick Trotter View Post
    I have a 2015 Sonata...it has Android auto... we have new LG G4 phones 5.1 android os.... the dealer used his s6....connected right away...the mgr at Verizon connected his s6 right away.... I had to purchase new cables 2.1 amp usb for the phones....then after enabling usb debugging...and selecting stay awake....MY phone connected and I used it a few times Andriod auto.....

    My wife's phone also an LG G4 will not connect....same settings everything....it flips a message USB Installer..... will not connect.....power phone down...restart....nothing ....

    Last night MY phone that connected every time would not connect ...flips a message repeatedly USB Installer..... I called Verizon...no answers.... they said call Google.....as they own andriod....google said call Verizon.....lol..... no one knows what to do...or is familiar with android auto

    anyone have any suggestions???
    The USB Installer mode is Verizon-specific BS, I feel it was a major issue in getting Verizon phones to work with Android Auto. Are you able to actually go to your phone's USB "MTP" mode once connected to your car?
  12. #12  
    Rick Trotter's Avatar

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    Default Re: Can't get AA to work with new Sonata

    New phone so no...no usb specific Aps
  13. #13  
    Rick Trotter's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Once i connected it didnt seem to make,a,diffance what usb mode it was in...but....now neither phone connects...i just get a cycling usb installer on either phone i try... I talked to verizon...google and lg...no answers..i told them all that,it is clear,it is a usb issue...one i got the usb installer,to quit...it,connected...not now...so you say the USB INSTALLER cycling is a verizon specific message...issue?
  14. #14  
    Rick Trotter's Avatar

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    Default Re: Can't get AA to work with new Sonata

    I may have solved this..... My lg g4..... Turn phone OFF then PLUG in usb to phone and the car....start car.... Boot the phone... You will see the head say...reading usb...disconnect and reconnect the phone now...works everytime now on both out phones
  15. #15  
    mikereidis's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by Rick Trotter View Post
    I may have solved this..... My lg g4..... Turn phone OFF then PLUG in usb to phone and the car....start car.... Boot the phone... You will see the head say...reading usb...disconnect and reconnect the phone now...works everytime now on both out phones
    Android Auto is still not "ready for prime-time". Here's an alternative that might work:

    On many devices it appears USB debugging has to be enabled on the phone.

    Go to System Settings-> About and tap on Build Number 7 times.

    When it says developer mode is enabled go to System Settings-> Developer Options and enable USB debugging.

    Sometimes I've found things work by simply toggling USB debugging. Sometimes on, sometimes off, sometimes off then on.

    Strange but still true it seems.
  16. #16  
    Dr Claw's Avatar

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    Default Re: Can't get AA to work with new Sonata

    Quote Originally Posted by mikereidis View Post
    Android Auto is still not "ready for prime-time". Here's an alternative that might work:

    On many devices it appears USB debugging has to be enabled on the phone.

    Go to System Settings-> About and tap on Build Number 7 times.

    When it says developer mode is enabled go to System Settings-> Developer Options and enable USB debugging.

    Sometimes I've found things work by simply toggling USB debugging. Sometimes on, sometimes off, sometimes off then on.

    Strange but still true it seems.
    I always use USB debugging (I am on a VZW GS5); if only because the time my phone spends in "USB Installer mode" is greatly diminished to the point it goes to "Connected to a USB Accessory" (which is the mode that Android Auto uses on this phone) almost immediately. I hope that this will be a signal to carriers that the "USB Installer" is useless; just put a link to the OEM drivers somewhere on the phone or something.
  17. #17  
    the53rdcard's Avatar

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    Default Re: Can't get AA to work with new Sonata

    it was usb debugging for me as well, but i also found another issue, after it worked, i went back to use it the next day and it didnt, as i was going to unplug the usb cable it shifted just enough that it started working. i replaced the cable with a new one and have had zero issues after. So if you have any problems, wiggle the cable attached to the phone. Never know, it might work

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