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  1. Thread Author  Thread Author    #1  

    Default My phone is going crazy & has a mind of it's own. hacked, virus?

    I don't know if I have been hacked, have a virus or what. For about a month now my phone has been, scrolling screens on it's own, starting programs or apps, selecting things I am not trying to. When this starts, it locks me out, sometimes it will slow down and I can gain control, but most of the time the only buttons that work is for me if the power button. All other screen functions and buttons stop working. I have called AT&T and trouble shot with them and they don't really know. I do have over heating issues and I do have a small crack in the upper right corner of the screen that is under a 1/4 of an inch. The crack goes from just above the camera to the right corner. Because of this crack they say Samsung wont warranty it! I do have insurance and can get a replacement but I thought I should try something first! I have only had this phone for about 4 or 5 months. Any suggestions?
  2. #2  

    Default Re: My phone is going crazy & has a mind of it's own. hacked, virus?

    Welcome to Android Central! That kind of behavior doesn't sound like a virus to me--it just sounds like the software or hardware is glitchy. I assume you've tried rebooting when this happens? Have you tried a cache partition wipe, which clears out temporary data from the system cache (different from the app cache), and sometimes helps with various issues like this? No personal data will be lost. Reset: Samsung Galaxy S 4 | T-Mobile Support

    Otherwise, you may need to try a factory data reset.
  3. Thread Author  Thread Author    #3  

    Default Re: My phone is going crazy & has a mind of it's own. hacked, virus?

    Thank you I will give it a try!
  4. #4  

    Default Re: My phone is going crazy & has a mind of it's own. hacked, virus?

    Hello amonty. My HTC Sensation has exactly the same problem. Have you found any solution? I reinstalled the OS, formated everything, updated the firmware, and the phone is acting the same way... And also, something is deleting all my contacts, when I'm on-line. Please help me, if you can. Thank you very much ;-)

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