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  1. Thread Author  Thread Author    #1  
    kugreg's Avatar

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    Default Android Wear App Continuously Crashing

    I dont know if I am alone here, but I have a stock (4.4.4) Nexus 5 and a stock Samsung Gear Live wearable and it worked great for about a day. I woke up this morning with the app crashing ever few seconds and it was unable to communicate reliably between devices. Is anyone else seeing this problem? Is there a known issue I cant seem to find? Is there a work-around? Is there a way to contact Google about the app issues?
  2. #2  

    Default Re: Android Wear App Continuously Crashing

    You are not alone. This morning my GNote 3 began showing the error message "Unfortunately, Android Wear has stopped." Each time I cleared the message it popped back up again, endlessly. I rebooted my phone and rebooted my Samsung Gear Live watch--it made no difference, same message. Finally, I uninstalled the Android Wear app. When I reinstalled the app the error message instantly reappeared when I tried to open the app. The app info reports all data cleared, nothing cached, but the app still will not open and repeats the error message. I have removed the bluetooth connection and shut down the watch. App still faults instantly when I try to open it after reloading it fresh from the app store. Note 3 is on 4.4.4. Watch is now dead; can't use it as a watch until it is again able to talk to the app
  3. #3  

    Default Re: Android Wear App Continuously Crashing

    hmm. same exact setup, stock nexus 5 running 4.4.4 and gear live w latest fw and zero crashes. hasn't been 24hrs yet tho, but still, zero app issues thus far
    Nexus 5!
    The path to enlightenment begins with an unlocked bootloader...

    twitter.com/indianajonze
  4. #4  

    Default Re: Android Wear App Continuously Crashing

    I received my last Monday. It worked fine until I woke up this morning. Something happened overnight. I suspect another application updated overnight and nuked the Gear Live app, but I have no idea what it might have been. I suspected a Sammy app, but since kugreg is running a Nexus that doesn't seem likely.
  5. #5  

    Default Re: Android Wear App Continuously Crashing

    I found others with the problem in another forum. One with an S4 running 4.4.2 had the same problem. Later he said he discovered that Microsoft Exchange was the culprit. When he removed his Exchange account the app stopped failing and everything worked. I may try that to double check his results, but my phone is my work phone and Exchange is vital while Gear Live isn't. If this isn't fixed soon I'll return the watch and go back to my Samsung Gear which still works just fine.
  6. #6  
    UbuNt-wHo's Avatar

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    Default Re: Android Wear App Continuously Crashing

    Quote Originally Posted by kugreg View Post
    I dont know if I am alone here, but I have a stock (4.4.4) Nexus 5 and a stock Samsung Gear Live wearable and it worked great for about a day. I woke up this morning with the app crashing ever few seconds and it was unable to communicate reliably between devices. Is anyone else seeing this problem? Is there a known issue I cant seem to find? Is there a work-around? Is there a way to contact Google about the app issues?
    I can confirm that there is something related with the MS exchange account and the Android Wear app force closings. I've sent an email to Google from the appstore email provided in the Wear app profile telling them about this as well but who knows how long it'll be for them to look into the issue. Thanks for your info guys!
  7. #7  

    Default Re: Android Wear App Continuously Crashing

    I too am having the same issue.

    Posted via Android Central App
  8. #8  

    Default Re: Android Wear App Continuously Crashing

    I have the same problem. Got the watch last night; paired it with my Moto X. (The initial "sync" that the manual says might take 10 minutes took an hour - and I think three watch reboots - by the way.)

    After that the Watch worked OK for about half an hour, then Android Wear on the phone started crashing every 10 seconds. I finally had to uninstall Android Wear to get it to stop. I managed to send a couple of problem reports to Google, though it was hard to do with all the crash popups.

    I don't use Exchange, or the default Mail app at all (though I do use Gmail). I use K9-Mail for IMAP (work) email, as it gives more control over which emails generate notifications than the stock Mail client (this was important for my Pebble, and seems like it'll be important for Android Wear as well.)

    So for now the Lg Watch is sitting in a desk drawer, totally unusable, until the Android Wear crashes are fixed. A truly awful "unboxing" experience.

    ...Sam
  9. #9  

    Default Re: Android Wear App Continuously Crashing

    I did a support chat with Android Wear support. They had me reboot everything, make sure the phone and the watch were at the latest releases, and clear the app cache. No changes. They then escalated the ticket to someone technical, and say I'll hear from them in 1-2 days by email.

    I also asked when the deadline is to return the watch to Google Play; they say that for me it's 7/22 - so they have about a week to fix this before the watch needs to go back.
  10. #10  

    Default Re: Android Wear App Continuously Crashing

    I tried reloading the app on Saturday, and it worked--all weekend. Then, just after midnight Sunday night it returned to failure mode.
  11. #11  

    Default Re: Android Wear App Continuously Crashing

    Quote Originally Posted by sjsamdrake View Post
    I did a support chat with Android Wear support. They had me reboot everything, make sure the phone and the watch were at the latest releases, and clear the app cache. No changes. They then escalated the ticket to someone technical, and say I'll hear from them in 1-2 days by email.

    I also asked when the deadline is to return the watch to Google Play; they say that for me it's 7/22 - so they have about a week to fix this before the watch needs to go back.
    Have you heard anything?

    Posted via Android Central App
  12. #12  

    Default Re: Android Wear App Continuously Crashing

    I also have the same problem. The very second I remove my Exchange account, Android Wear stops crashing. I then force stopped, cleared cache and data for Exchange Services, Email, then restarted the phone. All is fine until I add the account back.
  13. #13  

    Default Re: Android Wear App Continuously Crashing

    Quote Originally Posted by xunilhr View Post
    I also have the same problem. The very second I remove my Exchange account, Android Wear stops crashing. I then force stopped, cleared cache and data for Exchange Services, Email, then restarted the phone. All is fine until I add the account back.
    Update: I removed the Exchange account, installed CloudMagic email app, which supports Exchange, added my account to it. Been running for nearly 1.5 hours with no crashing Android Wear.

    The only setback is no calendar.
  14. #14  

    Default Re: Android Wear App Continuously Crashing

    Cloud Magic is against security policy at work, so I uninstalled. Reset watch, unpaired on phone, reinstalled android Wear and started from scratch. All is well for now.
  15. #15  

    Default Re: Android Wear App Continuously Crashing

    The Android Wear app reloaded o.k. and worked for several days. Then, this morning, it repetitively failed again. I am returning the watch since it is of no value when the app does not work.
  16. #16  
    TechInfoQc's Avatar

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    Question Re: Android Wear App Continuously Crashing

    Hi,

    Android Wear started crashing this morning..

    I had a recurring appointment coming up at 9h, deleted the appointment, did an exchange sync and everything is working now.... I had deleted the yesterday occurrence of this appointment a few week back, maybe it don't handle this correctly.

    Did any of you had any recurring appointment set on the day that the app started crashing?
  17. #17  

    Default Re: Android Wear App Continuously Crashing

    Quote Originally Posted by TechInfoQc View Post
    Hi,

    Android Wear started crashing this morning..

    I had a recurring appointment coming up at 9h, deleted the appointment, did an exchange sync and everything is working now.... I had deleted the yesterday occurrence of this appointment a few week back, maybe it don't handle this correctly.

    Did any of you had any recurring appointment set on the day that the app started crashing?
    Yes, but I have recurring appointments all the time.
  18. #18  

    Default Re: Android Wear App Continuously Crashing

    oh no... my Android Wear app started crashing this morning...

    don't have my watch yet but this is going to get in the way of my Moto360 purchase if there isn't a fix!
  19. #19  

    Default Re: Android Wear App Continuously Crashing

    Why would you even have the app installed if it's not paired to a watch? Not surprised it's crashing...
  20. #20  

    Default Re: Android Wear App Continuously Crashing

    Happened to mine again yesterday, which was two weeks exactly from the last time. Removed the account on the phone, then re-installed later that evening with no more problems.... until next time.

    Can we all see if we have some consistencies between installs?
    Galaxy S4
    Android 4.4.2
    Email 4.2 (Don't know if this is Samsung or Android email app)
    Exchange Sync Services
    Mobile Iron 6.0.0.1.12R (Company requirement)
  21. #21  

    Default Re: Android Wear App Continuously Crashing

    Which app you are using?
  22. #22  

    Default Re: Android Wear App Continuously Crashing

    I have suffered this issue since I purchased the Wear. Investigation showed it is related to applications that make use of Active Sync with support of Security Policies - the suspicion being that most clients that do this use some shared code that has therefore a shared issue. The occurence of your issue depends on how often those policies are updated by your corporate email provider, some do this once or twice a day, some do it once a week. The issue applied to pretty much all clients apart from one, this was Boomerang. Boomerang only supported email and not contacts or calendar, and did not take any notice of security policies which is probably why it works.

    Still no update as of today (5th August) for any fix for any clients except one. I noticed the paid app "Nine" was updated on 31st July and now had a "compatible with Android Wear" line in its release notes. I downloaded this client under its two week trial. Now after longer than 24 hours ( I suffered re-occurrence four or more times a day before), I still am clear of any problems. I have found "Nine" to actually be a very good client with some good feature additions (conversations implemented well and the ability to have wipe policies at the app level rather than device level) so we shall see if it is worth the $9.99 price after the two weeks - which it will be if Google still has not updated the included Exchange email app. I would be interested in other people's experiences to really confirm this is now solved and will not re-occur.
    Thanked by:
  23. #23  

    Default Re: Android Wear App Continuously Crashing

    Looks like it has not resolved the issue... I woke up to the problem again this morning and the solution was to remove the Exchange account from Nine. The only thing to add is that this is not app related, as other Google accounts accessed as "Exchange" accounts via the Nine application do not cause problem. This issues seems directly related to Policies that the Corporate email provider is using.
    Thanked by:
  24. #24  

    Default Re: Android Wear App Continuously Crashing

    Any updates from anyone? Happened to mine yet again. You are right that it seems to be related to Exchange policies being pushed out.
  25. #25  

    Default Re: Android Wear App Continuously Crashing

    The Android Wear app was updated today! Let's hope this version addresses the constant crashing problem..
    https://play.google.com/store/apps/d...able.app&hl=en

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