Not receiving email notifications on PMs & reply's

**Kage_** · 04-06-2010, 11:15 PM

Hello,

I joined a few day's ago and have posted in a few forums. I've noticed I'm not getting notifications on reply's to threads nor am I getting notified when I have a new PM via email.

When I first joined I setup my options to Instant Email Notification for the default thread subscription. When I look at my subscribed threads they all show to be set as instant.

I've checked my spam folder on my provider and no emails have been caught from androidcentral.

As a test this evening I set my options to send me and email when I get a new PM. I then sent my self a test PM. The PM is showing as unread in my PM box, but I haven't got an email about it.

I'm about out of idea's of things to try.

Thanks,

Kage_

**Cory Streater** · 04-06-2010, 11:41 PM

Your profile looks fine and is configured to receive notifications and emails. We're not getting complaints from other members. Can you double check the email address in your profile and make sure it is correct?

**Kage_** · 04-07-2010, 09:46 AM

Yup it's correct. I got the initial email with my temp password, but no emails since.

**Cory Streater** · 04-07-2010, 10:04 AM

I'll ask the admins to look at it. In the meantime, do you have a 2nd email address you can test with?

**pops.comp** · 04-07-2010, 11:28 AM

I don't get email subscriptions either, but I'm on here so much, I didn't think it was necessary :rolleyes:

**Kage_** · 04-07-2010, 12:21 PM

Originally Posted by Cory Streater

I'll ask the admins to look at it. In the meantime, do you have a 2nd email address you can test with?

Yea I have a gmail account that I can test with. I'll change it to see what happends.

**Kage_** · 04-07-2010, 04:06 PM

I changed it to my gmail account, but still not getting email alerts. I just checked and there was one thread w/ a new reply. I also sent myself another test PM. I changed it back to my default email address.

**Jeremy** · 04-07-2010, 07:07 PM

Originally Posted by Kage_

I changed it to my gmail account, but still not getting email alerts. I just checked and there was one thread w/ a new reply. I also sent myself another test PM. I changed it back to my default email address.

Will look into it more.

**Kage_** · 04-17-2010, 02:40 PM

Hi Jeremy,

Any progress on this issue?

Thanks,

Kage_

**Cory Streater** · 04-17-2010, 09:04 PM

You're the only person we're getting complaints from. All of your notification settings look good and we're not having any email issues. The only thing I can thing of is you do have an underscore at the end of your username. Maybe there's a bug with this?

**Kage_** · 04-18-2010, 07:27 PM

Possibly, I use the same username on other vB forums and haven't had issues on them. I could possibly sign up another user name w/o the underscore and see if it works. One thing I have noticed about this forum is the custom integration with the front page. I have seen on other forums with custom integration that some strange unexplained things can happen. Are there any logs yall can access that shows the emails the system is sending? Maybe there would be some info that could help out.

Also, user popsc.comp also noted he isn't getting updates either.

**Cory Streater** · 04-18-2010, 07:58 PM

Let me check.

**Andrew Ruffolo** · 04-18-2010, 08:02 PM

I had this issue, e-mails are going into SPAM filter.

GenericMessage · 04-18-2010, 08:20 PM

I am not receiving mine either, and they aren't in the spam folder

**Cory Streater** · 04-18-2010, 08:34 PM

Alright guys we've asked Dieter to look into it. Will report back.

**Cory Streater** · 04-25-2010, 04:08 PM

I wanted to update you guys and let you know that Dieter said he will look in to it. It's pretty much out of my hands, since that is more on the Administration side of things. Hopefully he will find a solution.

**Kage_** · 04-26-2010, 11:26 AM

Cool... thanks for the update...

**SaltyDawg** · 05-01-2010, 09:07 PM

I have the same problem. Nothing in my spam folder, and my settings are correct, but I'm not getting email notifications...

**Jeremy** · 05-02-2010, 01:53 PM

Looking into the issue. Thanks for reporting it.

**cadman** · 05-09-2010, 07:24 AM

I have this problem. I'm only getting updates once in a blue moon if at all.

**cadman** · 05-09-2010, 09:24 PM

Originally Posted by Cory Streater

I wanted to update you guys and let you know that Dieter said he will look in to it. It's pretty much out of my hands, since that is more on the Administration side of things. Hopefully he will find a solution.

Dieter???? Our very existence is in the hands of our Mobile Accomplisher Leader?