Changed the glass on my Galaxy s4 at a kiosk in the mall now the touch is all messed up
My glass was the only thing cracked so I took my phone to the mall to have the glass changed. They did not warn me that I could have issues with the phone after. Had I known I would have lived with a cracked phone because the phone was working perfectly fine, I just couldn't use the screen facing camera.
Sometimes when I type a letter the phone will type it 5 times when I only pressed it once. Other times when I press something it is like it can't sense me pushing it at all. Sometimes when I am scrolling the phone will click on a link instead of scroll. I am to the point where I pretty much can't use the phone at all because of it.
I went back to the mall and the guy tried to tell me that happens and only 20% of the time does changing the glass work. I feel like he was taking advantage and just trying to get rid of me. I called Samsung so I can at least be educated about what I am talking about when I go back and speak to the owner. Samsung said that they do not sell glass that can be used as a replacement to anyone so therefore they used either plastic or glass that could not be completely compatible and can cause touch screen issues. Now that I had someone else do it Samsung will not touch my phone.
I want to make sure I am completely educated when I go back to speak to the owner. Please give me some input and ways to defend myself and get them to fix it. I know I am going to have a fight on my hands but I am still paying this phone off, I refuse to let the answer I was given stop me here and just use an old phone until I can buy another. I feel like they should be held liable to some extent given I was never told of the chance it wouldn't work. Also, when I picked up the phone the guy told me there was a little scratch on the bottom of my lcd screen. Issue I have with that is that the crack wasn't anywhere near that spot which tells me if there is a scratch, they did it.