1. AC Question's Avatar
    Ok, so a few days ago my phone would not open up the stock messaging app, it simply would not open, or receive texts. I tried a few things I'd seen around forums e.g. clearing cache and deleting other apps to no avail.
    I saw that a Factory Reset may be the answer, so I downloaded Kies 3 and backed up all my data to it. I did a Factory Reset, and then whilst it was fresh checked to see whether the messaging app was working (it was). I then proceeded to Restore all the Backed Up data from Kies. It seemed to be going fine and completed, but went to a screen that looked a lot like TV interference (e.g. looked broken). Kies then said it did not recognise the device, so I turned my phone off.
    Now, my phone will not turn on at all, it is completely unresponsive. I have taken the battery out for a while, tried to charge it, plugged it back in with Kies, but I'm receiving absolutely 0 feedback from it. It appears to be dead.
    Thank you in advance for any help,

    Daniel Hartley
    06-18-2014 08:04 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Can you reboot into download mode? That is done by holding power, volume down and home at the same time.
    06-18-2014 08:21 AM
  3. DannyHartley's Avatar
    Hi Golfdriver97, I'm the one that asked the question (I made an account so I could subscribe to the thread). I have tried that, but as I said it's completely unresponsive and will not react to anything.
    06-18-2014 08:33 AM
  4. Golfdriver97's Avatar
    Hi Golfdriver97, I'm the one that asked the question (I made an account so I could subscribe to the thread). I have tried that, but as I said it's completely unresponsive and will not react to anything.
    Ok, this is not good news. You can try sending it off to a JTAG service. They might be able to revive the OS. I have not used one before, so I can't suggest anyone. Otherwise, do you have insurance?
    06-18-2014 08:35 AM
  5. DannyHartley's Avatar
    Yes, it doesn't look good. And I May well do that, I'm not sure if I have insurance. The most annoying bit is, that prior to the restore the phone was working fine (apart from texts) so it seems that its Kies that has broken it...
    06-18-2014 08:40 AM
  6. Golfdriver97's Avatar
    Yes, it doesn't look good. And I May well do that, I'm not sure if I have insurance. The most annoying bit is, that prior to the restore the phone was working fine (apart from texts) so it seems that its Kies that has broken it...
    Yeah, that is the bummer part. You have an American carrier? Sprint, Verizon?
    06-18-2014 08:46 AM
  7. DannyHartley's Avatar
    No, I'm British and I am currently with Tesco Mobile, although the phone is originally from Orange.
    06-18-2014 08:49 AM
  8. Golfdriver97's Avatar
    No, I'm British and I am currently with Tesco Mobile, although the phone is originally from Orange.
    Your carrier might have insurance wrapped into your plan. I would visit them, ask, and tell them what happened. They may have another option(s) for you, i.e. upgrade early, option of buying an inexpensive phone, etc.
    06-18-2014 08:52 AM
  9. DannyHartley's Avatar
    Yes, I'll try that, thanks again for your help.
    06-18-2014 08:53 AM
  10. Golfdriver97's Avatar
    Yes, I'll try that, thanks again for your help.
    Hopefully you can get your device fixed. Assuming for a moment you have insurance, I would weight the cost of the deductible (if any) versus a new phone. Say for example if the deductible is 100 pounds, and you can either get a new device for 150, or upgrade for about the same, I would take all that into consideration.

    Good luck and see you around the forums.
    DannyHartley likes this.
    06-18-2014 09:02 AM
  11. Marvel Ariff's Avatar
    my fhone cannot open download mode...
    after I press home + power + volume down ..
    he flame then off ...
    Can't you help me..???
    07-24-2014 05:43 PM

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