Samsung S5 Exchange Email WiFi Sync Issue

[AC Question]

My MS Exchange email account only syncs when WiFi is off. Seems to only work when cellular data is active. Did a test and once I turned off the WiFi my email's synced immediately. Also, under settings the Active Exchange Sync listed most recent sync a 11:30am but the email inbox says 9:03am (exactly when I connected to WiFi). Calendar did not update either until WiFi was turned off. Just switched from an Iphone so I am not vey happy but willing to give this a shot--I like the phone but not willing to draw my data plan for work emails all day long. Help!

 

[Almeuit]

Are those the only things not working on wifi? Is it all wifi networks you experience this issue on or just a specific one? That wifi you're using could not allow those ports... Which would cause sync issues.

Sent from my T-Mobile Note 3 using AC Forums.

 

[Deyan Donev]

I have the same issue! did you manage to resolve it??

 

[Abby_A]

Sort of - I uninstalled the email account and then started from scratch and lo and behold! It worked - and never stopped working

 

[manuelbrad]

Hi.
I had same issue. After a factory reset the exchange worked for a week and again stopped. Couldn`t find a way to get it working and was frustrating....
Today I have found how to resolve it : under more networks, mobile networks, access internet points I reset to default. It started to work immediately.

Manuel