Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
+ Reply Subscribe
Results 1 to 2 of 2
  1. Thread Author  Thread Author    #1  
    AC Question
    AC Question's Avatar
    Guest

    Default HTC M7 Factory Reset

    HTC support wants me to do a factory reset on the phone. If I back up contacts/apps etc. where do they go and how do I retrieve them ?
  2. #2  

    Default Re: HTC M7 Factory Reset

    Hello!

    Few places depending on your setup.

    1. If you have your contacts and other "sync capable" selections setup to backup to your Google account then its stored on Google's services. THIS IS HIGHLY RECOMMENDED

    2. If you have things setup to only store to your device then you have to off load your contacts, etc using the EXPORT option from within the app. Contacts or " PEOPLE " is one that offers this.

    Once you do a factory reset, reboot and log back into your device it will ask you during the setup wizard if you want to retrieve your info (if you have it synced to Google). Also under your Settings/Backup & Reset/ make sure you have it properly selected here also before doing the factory reset.

    There is also the use of HTC Sync that allows things to be backed up to computer, but to be honest I have never used it. I rather use Google's backup which has never failed me and is the preferred method of keeping important info like your contacts safe.
    Paul
    Moderator Team Leader @ Android Central

    I am the Tegra Champ. What this means is that from time to time NVIDIA might send me new products to try out. This will not affect my thoughts, ideas, or opinions about any product that are discussed in the forums. Those are still my own.
    Thanked by:

Similar Threads

  1. New system update for htc one won't let me unlock phone
    By AC Question in forum Ask a Question
    Replies: 5
    Last Post: 10-10-2014, 03:28 PM
  2. htc one m8 sprint
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 08-25-2014, 09:25 PM
  3. htc one m8 sprint
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-25-2014, 11:14 AM
  4. Factory Reset S5 but keeps skipping initial setup process?
    By justasomeone in forum Samsung Galaxy S5
    Replies: 2
    Last Post: 06-21-2014, 12:15 PM
  5. htc one m8 takes purple pictures
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 06-21-2014, 07:04 AM

Posting Permissions