1. LarryE's Avatar
    Droid ultra Motorola. No matter what camera I download, when I try to record video it says "Unable to capture media" any way to fix this????
    06-21-2014 09:49 PM
  2. Johnly's Avatar
    Have you backed up data and tried a factory reset? Run it with out an SD card for a bit to see.
    06-21-2014 11:49 PM
  3. Nathan Jaquez's Avatar
    Yea the same exact stuff happened to me. I tried deleting photos and data but that doesn't seem to be the case
    07-14-2014 10:41 PM
  4. B. Diddy's Avatar
    Try booting into Recovery Mode and clearing the system cache partition: https://motorola-global-portal.custh...,8697/kw/cache

    Have you ever been able to record video? Did this just start?
    07-14-2014 10:52 PM
  5. bh27's Avatar
    I have the same on my Moto X, I can't capture any video and I don't have the option to disable "ok google now" in voice.
    10-12-2014 08:19 PM
  6. bh27's Avatar
    I HAD THE SAME THING for the last 3 months. I found it v frustrating.

    THIS FIXED IT FOR ME AND FOR OTHERS

    REMOVE THE APP CALLED "CALL RECORDER" as this uses the microphone at all times and stops video from working. Other call recorders seem to work fine with no affect on video.

    Alternatively you can disable the app in the app's own settings which is what I did.

    Cheers,

    Ben
    11-03-2014 08:56 AM
  7. rpd57's Avatar
    I also had the problem with not being able to run the video on my phone, with the same message " unable to capture video". After seeing the note that you had the phone recorder app, which I also had downloaded on my phone. I removed the app and restarted my phone and video recorder works perfect again.

    Thanks for posting the info because when I went to Verizon they just said that I needed a new phone and it would not have that glitch. After going through the long task of re-downloading all my apps the new phone did the same thing. So after all that chasing around and taking it back "To The Pro's", with no success, it was nice that it was a simple fix from going here online !

    I hope this helps anyone else that has this problem. It was as noted by a prior person due to the recorder app which kept an open feed to the microphone of the phone, which is also needed for video recording, and blocked the recorders access to the mic thus faulty the video capture
    12-10-2014 01:42 AM
  8. chandrakanth bheema's Avatar
    But I don't have any call record app installed but y iam getting I can't able to know... It is showing that mic was busy.
    07-09-2015 01:26 PM
  9. 2watermetergals's Avatar
    I found that the problem was that Facebook was using the microphone and although I couldn't find a way to opt out of it on my Android phone - I was able to use the video on my camera by clearing the cache on Facebook. Go into settings- select apps- select Facebook and clear the cache. I had been having this problem for months.
    07-12-2015 06:59 AM

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