Password to open Transformer Prime

[rschoenert]

I'm still having trouble getting rid of the requirement to enter a PIN to access my Transformer Prime. Some suggested a solution (getting rid of the PIN), and I thought it worked but it didn't. The PIN is back and I'd like to eliminate the requirement to enter it. Can anybody help?

 

[B. Diddy]

Welcome to Android Central! Is the device encrypted? If so, you can't eliminate the passcode requirement.

Posted via Android Central App

 

[rschoenert]

as far as I know, its not encryped. I bought it new and haven't done anything to encrypt, except for this pesky pin.

 

[B. Diddy]

Go to Settings>Security. Do you see any setting there for Encryption? If so, what does it say?

Also, in Settings>Security, what happens when you select Screen Lock? After you enter your PIN, what selections does it give you? Is there a Slide to Unlock, or a None option?

 

[rschoenert]

It says::: Settings> Security> Encryption : ENCRYPT TABLET Require a numeric pin or password to decrypt your tablet each time you power it on.

Screen Lock > Confirm PIN > [I enter PIN] > Continue
next screen Greyed out are: NONE, SLIDE, FACE UNLOCK
not greyed out on same screen: Pattern, PIN, Password

 

[B. Diddy]

Ok, go to Settings>Security>Device Administrators​. Is anything checked there besides Android Device Manager? Some security apps might prevent you from having no PIN, so if you installed some 3rd party security app, maybe that's causing the issue.

 

[rschoenert]

Android Device Manager is NOT checked but Carbonite Mobile is checked. Only those 2 items are listed.

 

[B. Diddy]

Carbonite is a security app, so see what happens if you uncheck it. You might also consider uninstalling it temporarily to see if that brings back your unlock options.

 

[rschoenert]

ok will do.

 

[rschoenert]

unchecking Carbonite did nothing. now there is no check on anything in that window

 

[B. Diddy]

You might have to uninstall Carbonite to see if it's controlling the unlock function.

 

[rschoenert]

still doesn't do it. any other suggestions would be appreciated.

 

[N4Newbie]

Do you have a corporate Exchange email account setup? It is common for Exchange servers to be configured in such a way to enforce security policies on mobile devices.

 

[rschoenert]

no Corporate email. only personal accounts, one at at&t (my isp) and the other at gmail.

 

[rschoenert]

Transformer Prime is still password locked. I'm going to get rid of it. Does anyone want it?

 

[Rukbat]

If you're giving it away for shipping cost, it might be interesting to see if I can get rid of the PIN lock. But I really wouldn't want to pay much for an ASUS running Honeycomb.