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  1. Thread Author  Thread Author    #1  

    Default Password to open Transformer Prime

    I'm still having trouble getting rid of the requirement to enter a PIN to access my Transformer Prime. Some suggested a solution (getting rid of the PIN), and I thought it worked but it didn't. The PIN is back and I'd like to eliminate the requirement to enter it. Can anybody help?
  2. #2  

    Default Re: Password to open Transformer Prime

    Welcome to Android Central! Is the device encrypted? If so, you can't eliminate the passcode requirement.

    Posted via Android Central App
  3. Thread Author  Thread Author    #3  

    Default Re: Password to open Transformer Prime

    as far as I know, its not encryped. I bought it new and haven't done anything to encrypt, except for this pesky pin.
  4. #4  

    Default Re: Password to open Transformer Prime

    Go to Settings>Security. Do you see any setting there for Encryption? If so, what does it say?

    Also, in Settings>Security, what happens when you select Screen Lock? After you enter your PIN, what selections does it give you? Is there a Slide to Unlock, or a None option?
  5. Thread Author  Thread Author    #5  

    Default Re: Password to open Transformer Prime

    It says::: Settings> Security> Encryption : ENCRYPT TABLET Require a numeric pin or password to decrypt your tablet each time you power it on.

    Screen Lock > Confirm PIN > [I enter PIN] > Continue
    next screen Greyed out are: NONE, SLIDE, FACE UNLOCK
    not greyed out on same screen: Pattern, PIN, Password
  6. #6  

    Default Re: Password to open Transformer Prime

    Ok, go to Settings>Security>Device Administrators​. Is anything checked there besides Android Device Manager? Some security apps might prevent you from having no PIN, so if you installed some 3rd party security app, maybe that's causing the issue.
  7. Thread Author  Thread Author    #7  

    Default Re: Password to open Transformer Prime

    Android Device Manager is NOT checked but Carbonite Mobile is checked. Only those 2 items are listed.
  8. #8  

    Default Re: Password to open Transformer Prime

    Carbonite is a security app, so see what happens if you uncheck it. You might also consider uninstalling it temporarily to see if that brings back your unlock options.
  9. Thread Author  Thread Author    #9  

    Default Re: Password to open Transformer Prime

    ok will do.
  10. Thread Author  Thread Author    #10  

    Default Re: Password to open Transformer Prime

    unchecking Carbonite did nothing. now there is no check on anything in that window
  11. #11  

    Default Re: Password to open Transformer Prime

    You might have to uninstall Carbonite to see if it's controlling the unlock function.
  12. Thread Author  Thread Author    #12  

    Default Re: Password to open Transformer Prime

    still doesn't do it. any other suggestions would be appreciated.
  13. #13  

    Default Re: Password to open Transformer Prime

    Do you have a corporate Exchange email account setup? It is common for Exchange servers to be configured in such a way to enforce security policies on mobile devices.
  14. Thread Author  Thread Author    #14  

    Default Re: Password to open Transformer Prime

    no Corporate email. only personal accounts, one at at&t (my isp) and the other at gmail.

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