1. AC Question's Avatar
    My computer does not recognize the "USB device" plugged in and in effect says buy a new device. I need to download the pictures on the phone. I have removed the battery and started over, but to no avail. The connections are good. The computer is a new Dell Latitude E7440.

    Suggestions?
    06-27-2014 01:48 PM
  2. rootedVette's Avatar
    My computer does not recognize the "USB device" plugged in and in effect says buy a new device...
    What is the exact error that your computer is giving you?
    Is your phone stock, or rooted? Are you running a custom ROM?
    Have you tried a different USB cable?
    06-27-2014 02:15 PM

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