1. AC Question's Avatar
    Hi, I have a Motorola G since more than a month and I haven´t experienced any issues till today, today, when I turned off my phone and later tried to turn it on again. The phone went ona white screen with the motorola logo on pink and then the screen went black. I tried turning it off and on again and I even went on reboot pressing the volume down key and the power key at the same time. Please help me, I don´t know what else should I do. Thanks
    06-28-2014 10:39 AM
  2. STARGATE's Avatar
    Plug the power cable and see what it does.
    If it acts normal try rebooting it again.

    Sent From Another Galaxy
    06-28-2014 11:18 AM
  3. AndresTula's Avatar
    Thank you for your answer, but I have already plugged it in and rebooted it and it happens the same thing
    06-28-2014 12:06 PM
  4. STARGATE's Avatar
    Did you try pressing the power and volume up buttons at the same time while the phone was off?

    Sent From Another Galaxy
    AndresTula likes this.
    06-28-2014 01:46 PM
  5. AndresTula's Avatar
    Yes, same result
    06-28-2014 02:07 PM
  6. STARGATE's Avatar
    Okay...😞
    Who's your carrier, you might be able to take it back to them and see what they can do. Is it insured?

    Sent From Another Galaxy
    AndresTula likes this.
    06-28-2014 03:37 PM
  7. AndresTula's Avatar
    I will try to do that on monday. Thank you
    06-28-2014 07:39 PM
  8. B. Diddy's Avatar
    Have you tried following the instructions in the second half of this article to do a hard reset? Be forewarned that it will wipe your phone. https://motorola-global-portal.custh...p/30,6720,9050
    STARGATE and AndresTula like this.
    06-28-2014 07:47 PM
  9. AndresTula's Avatar
    Yes, but after the Motorola Logo the screen goes black and nothing happens
    06-29-2014 10:12 AM
  10. STARGATE's Avatar
    So you tried everything on that link that Diddy suggested and still nothing?

    Definitely try to exchange that phone.

    Sent From Another Galaxy
    06-29-2014 11:10 AM

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