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  • 1 Post By STARGATE
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  1. Thread Author  Thread Author    #1  
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    Default Moto G doesnt turn on

    Hi, I have a Motorola G since more than a month and I haven´t experienced any issues till today, today, when I turned off my phone and later tried to turn it on again. The phone went ona white screen with the motorola logo on pink and then the screen went black. I tried turning it off and on again and I even went on reboot pressing the volume down key and the power key at the same time. Please help me, I don´t know what else should I do. Thanks
  2. #2  
    STARGATE's Avatar

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    Default Re: Moto G doesnt turn on

    Plug the power cable and see what it does.
    If it acts normal try rebooting it again.

    Sent From Another Galaxy
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
  3. #3  

    Default Re: Moto G doesnt turn on

    Thank you for your answer, but I have already plugged it in and rebooted it and it happens the same thing
  4. #4  
    STARGATE's Avatar

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    Default Re: Moto G doesnt turn on

    Did you try pressing the power and volume up buttons at the same time while the phone was off?

    Sent From Another Galaxy
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
    AndresTula likes this.
  5. #5  

    Default Re: Moto G doesnt turn on

    Yes, same result
  6. #6  
    STARGATE's Avatar

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    Default Re: Moto G doesnt turn on

    Okay...😞
    Who's your carrier, you might be able to take it back to them and see what they can do. Is it insured?

    Sent From Another Galaxy
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!
    Thanked by:
  7. #7  

    Default Re: Moto G doesnt turn on

    I will try to do that on monday. Thank you
  8. #8  

    Default Re: Moto G doesnt turn on

    Have you tried following the instructions in the second half of this article to do a hard reset? Be forewarned that it will wipe your phone. https://motorola-global-portal.custh...p/30,6720,9050
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    STARGATE likes this.
  9. #9  

    Default Re: Moto G doesnt turn on

    Yes, but after the Motorola Logo the screen goes black and nothing happens
  10. #10  
    STARGATE's Avatar

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    Default Re: Moto G doesnt turn on

    So you tried everything on that link that Diddy suggested and still nothing?

    Definitely try to exchange that phone.

    Sent From Another Galaxy
    If I'm very clever, and I'm more than clever, I'm brilliant! I might just save the World, or rip it apart!

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