1. AC Question's Avatar
    I have not rooted or upgraded Android. I started having memory problems recently.

    I found a thread, which described my situation perfectly. The consensus solution in that thread was: "A simple way to free up storage space is by deleting all the log files in the device memory. Just dial *#9900# on your phone and select option 2 “Delete dumpstate/logcat” in the prompted menu. It's not necessary to root your phone either. I restored 1.4 gig of space after doing this."

    Nothing happens when I do that. So I decided I needed to do a factory reset, but first thought I'd do a back up (I've never done that before). So I saw ways to factory reset through Kies Air and Samsung Link. Tried both from my PC, but apparently I don't have some essential Samsung apps that were initially installed on my phone. I must have hastily deleted them when I was trying to free some memory. How to I backup and reset without those apps/drivers I apparently deleted. I have no idea what I deleted.

    This is my first smartphone so I'd describe me as a beginner. I have been Googling for days, now I'm frustrated. I would very much appreciate some help.
    07-02-2014 02:07 AM
  2. Paul627g's Avatar
    You can visit Samsung's website and it should allow you to download whatever you maybe missing in terms of the Samsung apps.

    SAMSUNG
    07-02-2014 07:40 AM
  3. skippydoodling's Avatar
    Thanks, Paul, but I've been there and come back empty handed after many hours. I'm not even sure what I'm missing. I can't find a list anywhere of all that should have been installed on my phone when I received it. (btw: I am the poster. Apparently, I wasn't logged in when I posted this).
    07-02-2014 10:22 PM
  4. Golfdriver97's Avatar
    Thanks, Paul, but I've been there and come back empty handed after many hours. I'm not even sure what I'm missing. I can't find a list anywhere of all that should have been installed on my phone when I received it. (btw: I am the poster. Apparently, I wasn't logged in when I posted this).
    Depending on the app, Samsing/Sprint may have deleted them after an update. The thing is, the Samsung apps are bundled with the ROM and become system apps. As far as I know, it isn't that easy to delete them.

    To rephrase: Your first ROM has App X, after a couple updates, App X got removed, and after the reset is when you noticed.

    I guess a good question is, do you really need them? There may be ways to get them back, but for a beginner, it can be a lot of hassle and may not be worth the time if they are apps you don't use.
    07-02-2014 11:19 PM

Similar Threads

  1. Rom toolbox pro not restoring app data ? plz help
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 10-27-2014, 10:58 PM
  2. Replies: 16
    Last Post: 07-11-2014, 11:11 PM
  3. Replies: 1
    Last Post: 07-02-2014, 07:45 AM
  4. Galaxy note pro
    By Antonio Rosato in forum Ask a Question
    Replies: 1
    Last Post: 07-02-2014, 02:32 AM
  5. Replies: 0
    Last Post: 07-02-2014, 01:16 AM
LINK TO POST COPIED TO CLIPBOARD