A
AC Question
I need to do a full factory data reset. My phone has been giving me trouble since the software updates. I can't use Kies at all. I tried the Kies lite and it said I needed to use Kies 3. I tried to back up on that and, it would recognize my device but, not actually get beyond the screen that says it's getting the back up data loaded. I read on these different forums and, I see lots of people can't use Kies either. I don't want to root my phone bacause I will be asking the warranty department for another device after I reset the ohone and, it still won't work.. Most likely that is. I sold phones for AT&T for 4 years before, I know how it works. Does anyone have any other suggestions, please? I have a 32g sd card and mostly everything is already on that. I just wanted to keep my settings and some of the small amount of pictures, texts and other items I didn't move to the sd card.
So frustrated!
Jessica
So frustrated!
Jessica