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  1. Thread Author  Thread Author    #1  

    Default cannot connect to Web off wifi on samsung s4

    Help! I just got a Samsung galaxy s4 less than 2 weeks ago the Internet works great as long as I have wifi on, as soon as I turn it off or am away from any coverage I can kiss all the Internet use goodbye as well. I have had sprint for years, and never had problems with any other of the phones I had like this...do I need to do something I may not of known about? Thanks.

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  2. #2  

    Default Re: cannot connect to Web off wifi on samsung s4

    Welcome to Android Central! You're certain mobile data is turned on, right? Are you seeing a 3G or 4G indicator? Does anyone else with Sprint have good mobile data reception in the same place that you don't? I'd talk to Sprint about this first.
  3. #3  
    STARGATE's Avatar

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    Default Re: cannot connect to Web off wifi on samsung s4

    Same question as Diddy about the indicator.

    It might be sprint's fault, that happened to me last year when I got my GS4.
    Thank God it didn't happen this year when I got my GS5!

    Sent From Another Galaxy
  4. Thread Author  Thread Author    #4  

    Default Re: cannot connect to Web off wifi on samsung s4

    Yes I do have the motor data checked. No problems with connection with other phones of friends in area. Once in awhile I do get a 3g symbol, but not long at all!! Really stinks. I am fully disabled and I do not go out that often but when I do extremely important that I can count on ALL functions of the phone. I bought it at Best Buy when I went to buy the new phone, at this branch office that was next door that happens to have been closed permanently. Guess I will have to return to them. Thank you very much for your assistance.

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  5. #5  
    STARGATE's Avatar

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    Default Re: cannot connect to Web off wifi on samsung s4

    Did you call sprint tech support to see if they'd help?

    Sent From Another Galaxy

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