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  1. Thread Author  Thread Author    #1  
    AC Question
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    Default my note 3 keeps saying that the dock is connected when its not connected toanything and wont charge

    my phone randomly started saying that the back is connected when nothing was connected in it. it keeps saying that the dock is connected when I am charging it as well. I haven't dropped my phone and it hasn't gpt wet or anything. I connected the usb to the laptop to download my photos incase my phone stops working but nothing is happening, except that it is charging, but disconnects a little. it also keeps saying that I need to download an app so that I can share power and I have no idea what that means because I don't want it to share power.
    any advise on how I could get it to charge again? and how to get it to stop saying that the dock is connected (when its not)?
  2. #2  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Try booting into Recovery and wiping the cache partition: Reset: Samsung Galaxy Note 3 | T-Mobile Support

    If that doesn't help, then I would guess that the USB port is faulty. You may need to bring it in to a repair shop, or contact Samsung if still under warranty.
  3. #3  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    I had this happen today 1/12/15 also. Just after an update from a Samsung app. I didn't catch the name of it. Suddenly both chargers (one is OEM Note3 the other aftermarket that I've been using for a year) are intermittently charging with a short buzz.... And the "dock is connected" notice. Never asked for it and can't seem to find a setting to turn the thing off!! A wipe and re-boot is a last option. Hate having to reload everything.
  4. #4  
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    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Before yo u do anything, check the charger port. If there's dirt in it, blow it out (with a vacuum cleaner, not your mouth - breath is moist, and you don't want moisture in there). A short in the port (conductive dirt) can cause both symptoms. It could just be coincidental with the update. (It could also be the update - I'm not ruling that out. But blowing out dirt is a lot easier and less work than a factory reset and resetting the whole phone up - even if you have everything backed up.)
  5. #5  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    This worked for me. Exact same symptoms as above. Blew out the port, no current issues. Also had two samsung apps install at the same time as the dock issue starting and suspect that was an effect rather than a cause (apps to support the docking capability, maybe?)
  6. #6  

    Default Re: my note 3 keeps saying that the dock is connected when its connected to the charger

    This just happened to me last night 2/11/15.. and I have messed with the settings and the charger and nothing is happening. Its still notifies me that its connected to the dock and i already restarted the phone..please help.....
  7. #7  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Mine is doing the exact same as this as has been for about a month! I can only charge it when turned off else it starts bleeping saying the dock is plugged in & when I plug it into the computer it doesn't even register helppppp
  8. #8  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    After i reset my note 3. Galaxy dock is not working.
  9. #9  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    This just started happening yesterday, Note 3
  10. #10  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Mine started today
  11. #11  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Mine started today...it sucks...i'm scarred...i've lost all my pictures
  12. #12  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Quote Originally Posted by AC Question View Post
    my phone randomly started saying that the back is connected when nothing was connected in it. it keeps saying that the dock is connected when I am charging it as well. I haven't dropped my phone and it hasn't gpt wet or anything. I connected the usb to the laptop to download my photos incase my phone stops working but nothing is happening, except that it is charging, but disconnects a little. it also keeps saying that I need to download an app so that I can share power and I have no idea what that means because I don't want it to share power.
    any advise on how I could get it to charge again? and how to get it to stop saying that the dock is connected (when its not)?
  13. #13  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    My mobile shows the dock is connected when I connected for charging I think its due to short in charger port bcz today I use my mobile in bathroom due to water this is happening ....... now how can I solve this issue....
  14. #14  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Yep, just joined the club .
    just after updating Gmail and carousel !
  15. #15  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Just uninstalled carousel and reset Gmail back to factory settings. Restarted my phone and guess what? My phone now charges properly. I will reinstall both and see what happens
  16. #16  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    After reinstall phone working normally!
  17. #17  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    uuuhhhh what is this dock my phone is suck its happen toDay after update apps from samsung app store.
    whats is this help me plzz
  18. #18  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    It was the Gmail update that caused my phone to go haywire. After unistalling the update my note 3 came back to normal. No more dock status in charging and power sharing cable connected message in notification.
  19. #19  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    How do you remove the update??
  20. #20  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Quick question, how do you uninstall the update?
  21. #21  
    Rukbat's Avatar

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    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    Application Manager, tap the app, tap the Uninstall Update button.
  22. #22  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    I have a note 4 that was having the same issue. Uninstalled the Gmail update and it seemed to fix the problem.
  23. #23  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    my note 3 has suddenly staterd to do the above....it wil charge tho when powerd off for a minute ata time?
  24. #24  

    Default Re: my note 3 keeps saying that the dock is connected when its not connected toanything and wont cha

    My Galaxy Note 3 had same issue. In my case helped soft crush of ends of cable

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