Cannot get pictures to downlod
When downloading a multi-media file, e.g.picture, I either get a gray box with a yellow triangle, or a rolling bar and a message stating that the file cannot be downloaded at this time. I can turn my phone off and back on and then the rolling bar file downloads. Even this proves a temporary fix. After sitting for a few hours, he same thing happens. I have found no cure for the gray box issue. I have reset the phone to factory settings, with the help of Samsung Customer Service. Even that did not help.
Any suggestions on how o correct this once and for all.