1. AC Question's Avatar
    When downloading a multi-media file, e.g.picture, I either get a gray box with a yellow triangle, or a rolling bar and a message stating that the file cannot be downloaded at this time. I can turn my phone off and back on and then the rolling bar file downloads. Even this proves a temporary fix. After sitting for a few hours, he same thing happens. I have found no cure for the gray box issue. I have reset the phone to factory settings, with the help of Samsung Customer Service. Even that did not help.
    Any suggestions on how o correct this once and for all.
    07-13-2014 11:08 AM
  2. Indoler's Avatar
    When downloading a multi-media file, e.g.picture, I either get a gray box with a yellow triangle, or a rolling bar and a message stating that the file cannot be downloaded at this time.
    What device? What Android version? What app? Downloading from where to where?
    07-13-2014 11:14 AM
  3. mta03wl's Avatar
    I have a Samsung 3 Mini. It is only a few weeks old, I do not know the operating system. I am just trying to open a picture file sent to my text message.
    07-13-2014 11:50 AM
  4. mta03wl's Avatar
    What device? What Android version? What app? Downloading from where to where?
    I have a Samsung 3 Mini. It is only a few weeks old, I do not know the operating system. I am just trying to open a picture file sent to my text message.
    07-13-2014 04:42 PM
  5. VW Maverick's Avatar
    Welcome.
    Long press the picture in the message.
    It should then download it to your Gallery to see and use.
    Let us know if that works.

    Mav.

    Sent from the future on my Sprint LG G3.
    07-13-2014 04:50 PM

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