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  1. Thread Author  Thread Author    #1  

    Default My lock screen can't swipe to unlock anymore

    I own a Samsung Galaxy S4 Active Android & all of a sudden I wanted to change my unlock pattern to just a swipe on my lock screen. I tried to go into settings & change it but now it says turned off by administrator, encryption policy or credential storage. What can I do if anything to change this back to how it was before? Id like to have the options of an unlock pattern or just to swipe my screen to unlock it. Can you please help me? Thank you, Joanne Crespi
  2. #2  

    Default Re: My lock screen can't swipe to unlock anymore

    Is the phone encrypted? Encrypted phones only allow passwords or PIN.

    Go to Settings>Security>Device Administraotrs, and see if there is anything there besides Android Device Manager or Samsung Knox there. If there is an unrecognized app, try unchecking it, then see if you can change the unlock method.

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