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  1. Thread Author  Thread Author    #1  
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    Default i got a situation

    here's the deal:

    i have an udp on my primary line, non-udp for my wife's iphone.

    3 weeks ago, i ordered a new phone (gs5) under my wife's contract as she was eligible for an upgrade. once received, i then took the sim card out of my gs3 and put it in the new gs5, thus obtaining a new phone while keeping my udp in tact.

    this past weekend i cracked the screen. i am still under the return period for the new phone and wanted to see if there was a way to maybe exchange it for a new one without losing my udp. possible? i have an asurion coverage plan, and i guess i could go that route. Thoughts?
  2. #2  

    Default Re: i got a situation

    Hello. I am not completely clear. You have an unlimited plan with your own sim. If the S5 has a cracked screen but is still working, you could factory reset it. Put your wife's sim in, set it up, and then see about an insurance claim. I am sure they are not bothered who uses the phone.
  3. #3  
    Golfdriver97's Avatar

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    Default Re: i got a situation

    I think you would have to go with the insurance route anyway. The return/exchange is more for either not being satisfied with the device or the device is internally defective.

    Once the device is damaged, they most likely won't take it back.

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