1. Benzema33's Avatar
    Hi there guys, I'm new to this forum, so if this has been covered,my apologies.
    Ok, so I recently got a Sony Xperia z2 and must say I love the phone, but in the first week of having it, found a recurring problem- If an app crashes or the phone freezes for any reason it wont respond to anything, so I do what I think Im supposed to do and turn it off. But then the phone won't restart unless I do the hard reset via the little red button, then it will all be fine.Sometimes this will happen if I just turn the phone off to restart it. Then another problem, I bought a 64gb micro sd card for all my movies and recordings etc, but when the internal memory gets full and I transfer across to the SD card, It wont let me play any of the files I have transferred, same goes for music, it will just say "cannot play file". All the videos I have recorded on the phone are there but will not play. I tried playing around with the File Commander app, but not getting much luck. Has anyone experienced this? Please help. I've only had the phone for a week and a half, thinking of taking it back to Telstra.
    Thanks in advance for any replies.

    Cheers, Ben
    07-27-2014 10:20 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! How new is the phone? If it's pretty new, you might want to consider talking to the store about a replacement, before it gets any later.

    Corrupt SD cards can cause various problems, and on these forums, it seems that cards >32 GB seem more susceptible to problems. Try unmounting the card (in Settings>Storage), removing it, then rebooting. You could also insert the card into a Windows computer and run chkdsk to see if there are any bad sectors: http://forums.androidcentral.com/amb...d-sd-card.html

    As for being unable to play videos--which video player app are you using? Try MX Player, which is pretty reliable.
    07-27-2014 10:53 PM
  3. Benzema33's Avatar
    Hey there, thanks for the reply. I got the phone about a week and a half old, I am thinking of returning it.
    I was suspecting the sd card, So I will have a look at that today, I will also try that MX player, I use the nmormal video player and VLC media player, which usually plays anything.

    Thanks for the advice, will try the sd card thing.
    B. Diddy likes this.
    07-27-2014 10:57 PM

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