Samsung note 3 mute not displaying on touch screen

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AC Question

I have bought a Samsung galaxy note 3 , the mute icon is not displaying on the touchscreen and I am unable to mute. The keypad , the phone icon etc are displaying but not the mute. Can you please help. Thanks
 
Hello. Not sure what the exact problem is, but the mute icon on the keypad will be greyed out until a call is in progress. You can also set the phone to mute in other ways, turning over on a flat surface, etc.
 

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