Samsung note 3 mute not displaying on touch screen

[AC Question]

I have bought a Samsung galaxy note 3 , the mute icon is not displaying on the touchscreen and I am unable to mute. The keypad , the phone icon etc are displaying but not the mute. Can you please help. Thanks

 

[anon8380037]

Hello. Not sure what the exact problem is, but the mute icon on the keypad will be greyed out until a call is in progress. You can also set the phone to mute in other ways, turning over on a flat surface, etc.