11-10-2015 05:47 AM
48 12
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  1. JonnyBravado's Avatar
    Exact same problem.
    Note 3 N9005, kept displaying no connection on the bottom of the screen. Hot, slow and sucks battery like a vampire(dam I wish my girlfriend could be more like that). Using Singtel multi - SIM with data roaming in Malaysia.
    I'm paying SGD5 a month for allocated 100Mb data usage. Since this problem begun, which was after my update less than a month ago, the data has been used up a lot faster than usual.
    So I think that might have something to do with it..

    God save us all
    08-25-2014 12:12 AM
  2. munchong's Avatar
    hello, i hv same problem last week in Malaysia, SingTel user, Note 3, manually lock to Maxis, data ON always,
    Signal kkeep losing, phone keep contacting base station, phone very hot, function slow,
    everything goes back to normal once back to Sin
    Same problem previous week in China
    has anyone try lock out of 4G ??
    08-25-2014 12:49 AM
  3. topboozer's Avatar
    I don't think it's a Singtel thing. I have a Galaxy S4 which works perfectly when in Thailand (I live there) but when I am travelling the battery just disappears in a few hours. This happens in Singapore, Malaysia, Vietnam, everywhere. I'm now in Jakarta and the same thing is happening. It's incredibly annoying.
    08-25-2014 01:00 AM
  4. Adrian Yong's Avatar
    Hi, I happen to come across this forum while I was searching for "note 3 battery drain roaming".
    I got my Samsung note3 from my brother who gave up the phone only after 1 mth as he travels a lot and complains that the phone is both hot and drains power fast.

    I thought his complains were due to Wifi or apps running.

    I was in Malaysia for a fishing trip (near Mersing) and I was tuned to Maxis (as I have 100mb free data roaming from Singtel).
    I left the phone charging with Wifi & data roaming off. At dinner time around 7pm , I checked messages via Wifi (someone tethered).
    When I turned off Wifi, the batt was 97%. By bed time at 10pm, the low batt was beeping at 11%. I noticed that there was a alert that "no data connectivity.....roaming off...."

    Something is really wrong......
    My iPhone 4s lasted me the whole 3 days as I left the charger in the car. I had watsapp on the iphone the whole time sending approx 80 messages over the 3 days.

    Also please advise how I can turn the s-find, s-search or other s-apps off. I can be on a game and suddenly the s-voice or s-search app comes on as I might have hit the home or return button too long.
    08-25-2014 11:47 PM
  5. Stefan999's Avatar
    Update from Indonesia.
    What I have done differently this trip is before I travel, I did the following while STILL IN SINGAPORE:
    1) Manually select Singtel as the Network Operator.
    2) Disable Network Lock feature by Singtel again (Disable by dialling *100*5*2#). According to Singtel: “Network Lock protects you from unintended pay-per-use data charges on non-preferred network
    when you are on DataRoam Saver plans.”
    I'm in HK, doing testing.
    • I do not have theDataRoam Saver plan
    • I manually selected singtel as network when in Singapore. In HK I selected CSL (prefered network) phone drained battery badly. I changed to PCCW, (not prefered network) phone still drains battery.I then tried to disable the network lock feature (from HK), it failed I got a reply stating "Network Lock is only available when you subscribe to EasyData roam ....." So therefore I assume that it is already disabled, but I still have the issue with battery drain.
    • I went to SZ today, only had time to do quick test with China Mobile(prefered network), phone became hot, I switched to Flight mode....


    I got reply from Samsung, they say

    We have received an update from the relevant department that they are still reviewing this case.
    As part of the investigation process, we would like to inform you that physical evaluation needs to be conducted for us to determine the root cause of this issue.
    We seek for your patience as we will advise you to bring the unit to the service center for immediate assistance.
    Xeroc3, when they changed your motherboard, did it wipe all data from the phone?

    I really advice all of you who have the same issue to report to Samsung, we need mass for them to bother.
    I really do not know what to do, RoyT99, or anyone else with DataRoam, please try and see if it work for you also and in other places.
    I really do not want to pay Singtel 5 SGD per month to get a service that I don't want to use so that I can disable the feature the uses up the battery so that my phone works overseas ... as it is now I keep it in flight mode.
    08-26-2014 09:12 AM
  6. Xeoc3's Avatar
    I'm in HK, doing testing.
    • I do not have theDataRoam Saver plan
    • I manually selected singtel as network when in Singapore. In HK I selected CSL (prefered network) phone drained battery badly. I changed to PCCW, (not prefered network) phone still drains battery.I then tried to disable the network lock feature (from HK), it failed I got a reply stating "Network Lock is only available when you subscribe to EasyData roam ....." So therefore I assume that it is already disabled, but I still have the issue with battery drain.
    • I went to SZ today, only had time to do quick test with China Mobile(prefered network), phone became hot, I switched to Flight mode....


    I got reply from Samsung, they say



    Xeroc3, when they changed your motherboard, did it wipe all data from the phone?

    I really advice all of you who have the same issue to report to Samsung, we need mass for them to bother.
    I really do not know what to do, RoyT99, or anyone else with DataRoam, please try and see if it work for you also and in other places.
    I really do not want to pay Singtel 5 SGD per month to get a service that I don't want to use so that I can disable the feature the uses up the battery so that my phone works overseas ... as it is now I keep it in flight mode.

    I went to samsung service center on 20 jun 2014. That time I didn't notice it only happen while roaming. So i just tell the counter staff that there was a message keeps display "WIFI connected" and hot and battry drain fast. I cant duplicate the senario at the service counter (Because already back to singapore). They said they will check and the data inside might lost. For security reason, I decided to factory reset on the spot. 3 hours later I got my phone back, they said changed motherboard and software updated. After I went back to JB on the same day, it happend again.
    08-27-2014 02:31 AM
  7. stupidpig00's Avatar
    I am having the same problem as well. First time I encountered this problem was 3 months ago in Hanoi. I was connected to SingTel's prefer partner - Mobitel. The phone battery drain very fast and the phone get very hot and very slow.

    I am now in HK, connected to CSL. Same problem happens. Searching for solution...unfortunately no luck yet.
    08-28-2014 05:26 AM
  8. RoyT99's Avatar
    Update from Australia. I did exactly what I did when I went Indonesia (see post no 24). No problem so far. Battery last more than a full day with WIFI & Data Roaming turned on with 4G/H+/3G/E. Occasionally, even tethering. Using Optus now, which is Singtel preferred partner. It's been 5 days.

    My steps are always the following:
    1) In Singapore, manually select Singtel as network provider
    2) When first arrived overseas, manually select a NON-Singtel preferred provider.
    3) Switch to a Singtel preferred network provider after a while (usually in abt 30mins to 1hr).
    08-28-2014 07:29 AM
  9. tron815's Avatar
    Update from Korea. I had data roaming turned on. I tried what RoyT99 had suggested, but the only difference is that I did not disable network lock prior to leaving Singapore but manage to do it successfully (I think) via the Singtel Mobile app when I was in Seoul. However, the problem persisted. I will test again when I go to HK next week, and follow RoyT99's steps exactly.

    Also, as RoyT99 said in an earlier post, the phone does not go to sleep while on roaming. Something is definitely wrong there. It's true, whether or not wifi is on/off, data roaming is on/off, phone is charging, etc.... the last picture is when I was back in SGP.

    Galaxy Note 3 drastic battery drain while on international roaming-screenshot_2014-08-27-14-12-471.jpg Galaxy Note 3 drastic battery drain while on international roaming-screenshot_2014-08-27-16-10-071.jpg Galaxy Note 3 drastic battery drain while on international roaming-screenshot_2014-08-28-12-07-491.jpg

    I will be writing to Samsung again referencing my earlier complaint, as well as referencing Stefan999's complaint. As suggested by Stefan999, I also urge all here to write to Samsung and include all the complaint references from all the users here as well as referencing this thread. Hopefully, we will get some answer..... Here's my initial complaint's reference no. 2119364219
    08-29-2014 12:56 AM
  10. tron815's Avatar
    Another thing, and sorry if I missed it in earlier posts; is this restricted only to Note 3 or other models as well, like S4, S5? Anyone else here using the S4 or S5?
    08-29-2014 01:07 AM
  11. RoyT99's Avatar
    Tron815 - I was wondering when you first arrived in Korea, was your first network provider a Singtel preferred partner? Also, I am not sure if the Singtel App can disable network lock. Use the USSD method and you will receive a SMS confirmation that the network lock is disabled.

    It seems like the key is to prevent the phone from latching on to Singtel preferred network right at the beginning. And perhaps by first selecting a non-singtel network provider, I didn't face the problem in Indonesia and now in Australia.

    Please try and see if this works for you in Hong Kong - remember, the first service provider you manually select must be non-singtel service provider.
    08-29-2014 07:09 AM
  12. Xeoc3's Avatar
    Today I updated my samsung note 3 to Baseband version N9005DXUGNH1, seems like issue resolved. Work fine at Malaysia !

    Kernal verion
    3.4.0-2481888
    dpi'AT'SWDD5618#1
    Tue Aug 12 11:22:09 KST 2014

    Built number = KOT49H.N9005DXUGNH1

    SE for Android status :
    Enforcing
    SEPF_SM-N9005_4.4.2_0024
    Tue Aug 12 11:21:49 2014

    Security software version
    MDF v1.0 realease 3
    09-01-2014 09:05 AM
  13. ticklish's Avatar
    Hi all, I'm new here and experiencing the same problem.

    Got my note 3 from SingTel on launch day. Used to fly every week until March and roaming did not cause such a problem. However, in my August trip to Malaysia, phone started heating up when roaming and returned to normal when I was back in Singapore.

    Read on other forums that it is cause phone keeps searching for LTE network.

    Now in US and tried various possible solutions including turning off mobile data, manually selecting mobile network, seems to help a bit, but phone is extremely laggy and screen keeps turning off by itself even though I'm using the phone (e.g. typing). anyone else experiencing this?

    Really annoyed >
    09-01-2014 09:45 AM
  14. tron815's Avatar
    Going to HK. Trying RoyT99's method and will update.

    I have also upgraded the firmware as what Xeoc3 has done but don't want to risk it not working while I'm there although he has said it worked for him. I may try on my next trip. For those who have updated and traveled, please post ur findings.

    Thx
    09-01-2014 07:38 PM
  15. tron815's Avatar
    Update from HK. I did exactly what RoyT99 suggested and so far so good. I'm on data roaming and battery went down only less than 40% in 7hrs, and this is with quite heavy usage. Problem seem to be solved. Also, the constantly awake problem is gone.

    So, either RoyT99's method works or it's due to the firmware update as per Xeoc3. Looking forward to more test results.
    RoyT99 likes this.
    09-02-2014 07:16 AM
  16. Xeoc3's Avatar
    This is a second day travel between Singapore and Malaysia. At singpaore set as Singtel with Auto select network. when reach Malaysia it auto select Maxis ( preferred Network ). So far so good, not issue found.

    Firmware update two days ago.
    Baseband version : N9005DXUGNH1
    RoyT99 likes this.
    09-02-2014 09:21 PM
  17. Jen Tan's Avatar
    Is the problem resolved? Looks like no solution from samsung or singtel. My is singtel.

    The annoying thing is samsung just dont care
    09-13-2014 10:41 AM
  18. JonnyBravado's Avatar
    Update solved my problem.
    The firmware update over the air seems to have resolved my issue.

    I was in Malaysia and all seemed fine, then when I just got back from Thailand and it worked fine throughout the duration of my trip.
    I did not change any settings on my end; Network lock is still enabled.

    On a side note, is it just me or are we all clocking air miles like crazy?
    RoyT99 likes this.
    09-14-2014 02:24 AM
  19. nomoresamsung's Avatar
    I am facing the same problem.100% of power gone within 3 hours.Yes. I fit the bill of Note 3 plus Stinktel. Bought Note 3 in March.Was doing well when I roamed in London in March & May 2014.Problem started in June in Hk & China.Back in London now & my Note 3 is almost useless.
    11-09-2014 12:49 PM
  20. Stefan999's Avatar
    Update to latest firmware, it seams to have fixed the issues!
    11-10-2014 03:35 AM
  21. Lim Boon's Avatar
    I have exactly the same problem whenever I go JB and the phone will drain the battery to zero in a few hours.

    The only way to cool my phone down is to SWITCH OFF the MOBILE DATA from notification panel.

    Data connection has to be from mifi router with WIFI ON.
    12-02-2014 05:52 AM
  22. mjdb71's Avatar
    I had the same issue when using my Note 3 using T-Mobile and traveling from the Netherlands to the USA, France and other countries, battery drain while roaming drove me crazy.
    Now I have a Note 4, just travelled to the UK and have the same issue again, battery drains insane fast !
    I am using Swiftkey also, I saw someone talking about Swiftkey maybe causing this.
    09-22-2015 08:36 AM
  23. nolimit966's Avatar
    i have this issue. My battery is on 100% but when u go to battery manager it says time remaining 2.2 hours... It drains insanley fast its absolutley useless!!!

    Is there a fix for this?! i am in Australia for a year with my UK sim and its pretty much useless because of this. Please help
    11-10-2015 05:47 AM
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