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07-31-2014 12:18 AM
1 replies
  1. Thread Author  Thread Author    #1  
    AC Question
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    Unhappy missing photo folders during backup

    I just did a backup using Kies 3 v. 3.2.14013_45 and when I wanted to check photos in one of the folders in my phone, I realise the whole folder is gone :O
    where did it go??? Now I am not sure if other photos also gone. I have so many photo files in my phone. The reason I did backup to make sure I will always have them in my computer.

  2. #2  
    srkmagnus's Avatar

    12,371 Posts
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    Stock 4.4 (KitKat)

    Default Re: missing photo folders during backup

    Have you checked to make sure the photos weren't downloaded into another folder on the computer? Perhaps in the default photos/media folder of the computer?

    Also, are the photos still on the device? Is so, then you can try to backup again or connect manually (not through Kies) and copy the pictures to another folder on the PC. Syncing to cloud service would work as well.

    Sent from my Nexus 5 using AC Forums mobile app

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