1. AC Question's Avatar
    I use the finger scanner to unlock my phone, I can't remember the alternative password and my phone is asking for the alternative password. Normally once you try and unlock the phone using the finger scanner it says either ' scan your finger ' or you can just click on to ' alternative password ' and type it in. It no longer gives me an opinion to scan my finger. I've tried turning it on and off and again and I restarted it - nothing has worked how can I unlock my phone?!
    07-31-2014 03:19 PM
  2. Almeuit's Avatar
    Login to your Google account on a computer and use Android device manager to reset the password.

    Sent from my T-Mobile Note 3 using AC Forums.
    07-31-2014 05:18 PM

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