Finger scanner

[AC Question]

I use the finger scanner to unlock my phone, I can't remember the alternative password and my phone is asking for the alternative password. Normally once you try and unlock the phone using the finger scanner it says either ' scan your finger ' or you can just click on to ' alternative password ' and type it in. It no longer gives me an opinion to scan my finger. I've tried turning it on and off and again and I restarted it - nothing has worked how can I unlock my phone?!

 

[Almeuit]

Login to your Google account on a computer and use Android device manager to reset the password.

Sent from my T-Mobile Note 3 using AC Forums.