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HTC One camera with purple - is the warranty void?
I'm asking on behalf of my boyfriend. He has the HTC One with a shocking purple tint. I understand this is actually a pre-existing hardware fault which most phones of this model have. I've called HTC twice about this, and both times the representatives have acted like this is news.
Unfortunately, the phone has been in for repair to fix a crack in the screen. This was done by a third party company. HTC says any kind of repair done by a third party company absolutely voids all warranty. It seems a little unfair, considering this is a known fault. The tint mustn't have been so obvious when he got the screen repaired, otherwise we would've recognised the camera fault and sent the phone to HTC for them to repair the camera first.
Apparently, the Australian Consumer Law doesn't allow retailers to refuse warranty claims on the grounds of damaged exterior or even a rooted phone.
So my question is... Would a phone that's been repaired (for a different issue) void warranty of an issue that is HTC's own hardware fault?
it seems very unlikely that he can get it fixed by HTC for free, but I thought I'd ask here to make sure before we stop trying.