Phone Reset On Its Own..Lost Everything

**Debbie Rodriguez3** · 08-04-2014, 09:22 AM

I'm so distressed. I've lost all my contacts, photos, everything !! Here's what happened. Battery was depleted, so I connected it to my charger. Then, like I do every night, I pressed the ON button so I could play some games before sleeping, but the phone didn't come on...instead,the screen flickered and went directly to something like "lets get started setting up your phone" . I do not know if my phone backs up to Cloud. I don't pay for an account with them and I never initiate a backup. Any suggestions for recovering my data would be incredibly appreciated. Debbie/Mesquite, Tx

**Golfdriver97** · 08-04-2014, 09:28 AM

Welcome to the forums.
Have you checked to see if you phone contacts are back? If you saved them as Google contacts, they should be there.

**N4Newbie** · 08-04-2014, 10:05 AM

That's really odd.

What make/model phone? What version of Android OS is it running?

**jmagid51** · 08-04-2014, 10:19 AM

I've had this happen to me. Remove the battery from the phone, making sure the phone is off. Re-insert the battery and start the phone. All should be ok.

Sent from my SAMSUNG-SM-G900A using AC Forums mobile app