Alcatel onetouch - cracked screen, led lights up, cant connect to comp.
My screen is cracked on my phone. The screen does not turn on at all but the white led light in the corner lights up when I connect it to my computer. When I have it all connected and ready to go, I've tried it on many computers and with many usb cords, it doesn't show up in the devices area. I'm trying to get the pictures off of it and this is the only way I know how but why is the light turning on when its connected but not showing up on the computer so I can open its files?