A
AC Question
Can you help me please? My 8 month old Samsung Duos 'froze' yesterday afternoon (home screen showing but cannot swipe to unlock & access phone for anything) I have been reading on-line & trying to open it (with 3 buttons on phone) again & removing the battery numerous times but with no luck. I am fine with setting it back to factory re-set (which I think I may have to do) but I can't open my phone via swiping to do ANYTHING. I can receive phone calls & can see I have some texts there but can't open the phone to do anything like read them or access internet, etc. Also I was using mobile data at the time so this is still on - will it be eating up my data still? Can I turn this off? I downloaded the FB messenger app yesterday so I wonder if this has freaked the phone out. I also dropped (& quickly retrieved) my phone in water 2 days ago as well & have been drying it in a rice bag in the hot water cupboard since then. It also looks like it is trying to download something - maybe the FB messenger app? And it has has 2 diagonal arrows showing at the top. I have an SD card in it but my phone has been saying the memory is almost full for past month or more as well. I've been clearing the cache & reducing my apps to only those I need.
I just managed to re-set it to factory settings (after taking the battery out numerous times, the right screen came up & I was able to do this manually) Now I can't do anything on the touch screen to set or open it. I now can't use it & have lost everything on my phone. Is this a fixable problem or is this phone now dead? I've had to move my SIM to an older phone I have for now, so I can still make & receive calls & texts. I may take it to some techs in town (not sure who though) today or tomorrow but wondered if you know anything about this first.
Thanks in advance,
Fiona
I just managed to re-set it to factory settings (after taking the battery out numerous times, the right screen came up & I was able to do this manually) Now I can't do anything on the touch screen to set or open it. I now can't use it & have lost everything on my phone. Is this a fixable problem or is this phone now dead? I've had to move my SIM to an older phone I have for now, so I can still make & receive calls & texts. I may take it to some techs in town (not sure who though) today or tomorrow but wondered if you know anything about this first.
Thanks in advance,
Fiona