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  1. Thread Author  Thread Author    #1  
    AC Question
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    Default Screen Password Won't Disable on Samsung Galaxy S4

    Screen Lock Menu has all options unhighlighted except PIN and Password. Cannot select "None" option to turn off Screen Lock. Sprint Tech support cannot resolve. Anyone had this issue and know how to resolve?
  2. #2  

    Default Re: Screen Password Won't Disable on Samsung Galaxy S4

    Welcome to Android Central! Is your phone encrypted? Encrypted phones require a password for unlock--you can't select Slide or None in that situation.
  3. #3  

    Default Re: Screen Password Won't Disable on Samsung Galaxy S4

    Has anyone figured out how to fix this? I really want to disable this stupid password.
  4. #4  

    Default Re: Screen Password Won't Disable on Samsung Galaxy S4

    Are you the original poster? Is the phone encrypted, or provided to you by your company?
  5. #5  

    Default Re: Screen Password Won't Disable on Samsung Galaxy S4

    No, I'm not the original poster but I am having the same issue. My phone did a software update and now I cannot turn the encryption password off. In the past, I've been able to encrypt and have a password and then change the options to just swipe. Now, I cannot select any option but "password" I cannot even clear my credentials anymore.
  6. #6  

    Default Re: Screen Password Won't Disable on Samsung Galaxy S4

    That's strange--I always thought that encrypting a phone makes an unlock password mandatory.

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