1. AC Question's Avatar
    I have cleaned, removed battery, turned phone on/off, headset icon is still on phone I can't hear use phone when it's in this mode. LG could not help me.. their answer of everything is to do a factory reset!!
    08-05-2014 09:56 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say you cleaned, do you mean you cleaned the headphone jack? Shine a light into the jack--do you see any debris in there? Does a headphone plug fit in normally? If there is any metal debris in there, it might be completing a circuit and making the phone think there's a plug in--in that case, an actual plug wouldn't be able to fit in fully.
    08-05-2014 10:18 PM

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