1. Unregistered's Avatar
    I am trying to help my sister fix her phone. It will not allow her to enter her password to unlock he phone. We wiped the cache and did a factory reset but it still isn't working. Anybody have any suggestions on why we cant get into her phone.
    08-06-2014 02:39 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Can she bring the phone in to her wireless store? Perhaps they can help her.
    08-06-2014 02:26 PM
  3. anon8380037's Avatar
    Google's Android Device Manager would have helped unlock it, but if you have reset it you won't have the Google account set up on the phone.

    Sent from my SM-N9005 using Tapatalk Pro
    08-06-2014 02:46 PM

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