1. AC Question's Avatar
    I purchased tom petty tickets and received free album download of his new album from ticketmaster. It downloaded as a zip file but it can't get it to load into my music player app for android note 2. What am I doing wrong?
    08-11-2014 12:25 PM
  2. srkmagnus's Avatar
    I purchased tom petty tickets and received free album download of his new album from ticketmaster. It downloaded as a zip file but it can't get it to load into my music player app for android note 2. What am I doing wrong?
    Is it loaded onto the device as a recognizable media format? If so, try downloading a third-party music player from the Play Store and use that to play the album. It could be a format issue, which the stock media player is having issues recognizing.
    08-14-2014 11:12 AM
  3. Rukbat's Avatar
    A zip file is an envelope for one or more other files. Use a zip program to extract the album or the tracks (whichever is in there), then try playing those files. If they're sound files, they should be mp3, aac or some other audio format.
    palandri likes this.
    08-14-2014 12:33 PM

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