I can't play album downloaded from ticketmaster on my note2

[AC Question]

I purchased tom petty tickets and received free album download of his new album from ticketmaster. It downloaded as a zip file but it can't get it to load into my music player app for android note 2. What am I doing wrong?

 

[srkmagnus]

I purchased tom petty tickets and received free album download of his new album from ticketmaster. It downloaded as a zip file but it can't get it to load into my music player app for android note 2. What am I doing wrong?

Is it loaded onto the device as a recognizable media format? If so, try downloading a third-party music player from the Play Store and use that to play the album. It could be a format issue, which the stock media player is having issues recognizing.

 

[Rukbat]

A zip file is an envelope for one or more other files. Use a zip program to extract the album or the tracks (whichever is in there), then try playing those files. If they're sound files, they should be mp3, aac or some other audio format.