1. AC Question's Avatar
    I fell and landed on my 2 week old Sony Xperia z1s. the screen is destroyed but the phone sound and feels like it is still working in the background. I received a new phone from the insurance, (what a ripoff !) but I cant get my contacts out without working the screen. the TMobile store said they cant get them either because they need to work the screen. If i connect via usb to a computer I can see files on the memory but their is nothing obvious and I don't want to just copy and paste and mess up the new phone. Can anyone advise how to get them, I REALLY need this, please!!!
    08-13-2014 04:21 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Tough break. Are the contacts associated with the Phone account or a Google account? I strongly recommend associating contacts with your Google account, to avoid problems like this.

    Check out this thread and see if it helps.
    A quick guide to accessing a locked phone with a cracked screen

    Posted via Android Central App.
    Please excuse any typos or autocorrect derps.
    08-13-2014 04:30 PM
  3. mikev333's Avatar
    they are just on the phone, I thought they were being backed up to google but apparently not.... any idea on the files on the phone???? I was hoping to maybe just copy and paste to the new phone... any thoughts???
    08-13-2014 04:44 PM
  4. B. Diddy's Avatar
    Did you look at the link in my previous post?

    Posted via Android Central App
    08-13-2014 05:31 PM
  5. mikev333's Avatar
    working on it right now, thank you...
    08-13-2014 05:33 PM

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